I actually received a reply - I'm impressed!

[Al]

As most of you know, I've been a vociferous critic of Celebrity's land-based operation. I recently e-mailed them, citing our wonderful experience on the Horizon, contrasting it with the nightmare of trying to correct an overcharge, as well as their losing my Captain's Club coupon. I received a very polite response, apologizing for what was deemed "an unacceptable level of service," and was given the name of an individual to contact in the event of further difficulty. Additionally, I was offered a $100 cabin credit on my next cruise. I replied by thanking them for their attention to the issues I raised. I declined the shipboard credit, as I don't expect anything for nothing, and a monetary reward was not my objective. It would be enough for Celebrity to simply resolve matters in a prompt, courteous and professional fashion. They've promised to do so, and I'm willing to take them at their word. Boy, that 10-day Southern Caribbean itinerary on the Summit looks great!

[Hooked]

Gee Al think how many Frozen Yhingees you could have bought with that $100. :lol

[BSeaBob]

I'm with you..really looking forward to our next cruise with Celebrity. but........ I sent them and email concernng a question/concern I have about something upcoming. Sent it about two weeks ago. nothing back yet....

[Cruiser51]

I have never cruised before and had difficulty on Celebrity's website when it came to completing documents. I e-mailed them with a question regarding the problem I was having and Never heard back. That was over three weeks ago. Hope this isn't a precursor of things to come.