First of all sorry for my little english because I'm french (Paris). I travelled on the galaxy from august 3rd to 13th 2007 in mediteranean cruise. All was fine untill we disembarked in Civitavecchia. There, one of our suitcases had been forced (broken zipper) and I fullfiled a personal property report (in spite the crew member tried to prevent me of doing it saying that accidental broken suitcases could happen, and putting pressure on me because of late time, that I had to hurry, etc...) then, arriving to our next destination, I noticed, opening the suitcase that a small bag with electronics had been stolen (archos hard drive, scanner radio, walky talkies, etc...My camera & vidÃ©o wheren't in the suitcase). Back to paris I started to call, email, send letters & registered letters to the company, and today still i.e: Jan 2nd, they still didn't refund the broken suitcase (even though I've given a document from a suitcase shop saying it is not reparable) and the insurance says no electronics are covered unless they are stolen when worn (on me)...!!! Considering the fact that there are x ray machines on board for security matters, I suspect an organised gang that use those machines to target precisely the suitcases that "deserve" to be opened...As we disembarked the latests, I advise all cruisers not to do so...disembarking soon could may be prevent this gang to search your luggage because of less time...Anyway, after calling and emailing celebrity cruises several times without any real answer from them I can say that they realy consider you as a "client" the day you sign for a new cruise, but do your best not to have such a problem that I have, otherwise, you will get absolutely no consideration at all...!!!