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Anybody Wurk For FedEx?

Discussion in 'Community Message Board' started by Calgon1, Aug 4, 2012.

  1. Calgon1

    Calgon1 Awaiting results of mental evaluation

    [​IMG]

    Calgon is not a happy camper !!!

    At the end of the Ducks recent Alaska cruise, Mal D. Olive shipped me a package containing the last of the Duck Crew paraphernalia ... banners, rubber duckies and the like ...

    FedEx from Seattle to Hagerstown, MD (2,693 miles) in a touch over four days. All in all, not bad. I mean, he didn't ship overnight express, or anything. Just regular freight, so four days is pretty good. Arrived in Haqgerstown on the 20th.

    That was over two weeks ago. Somehow, FedEx couldn't manage to make it the last 64 miles.

    Today, sent an e-mail to FedEx (God knows you can't talk to a human these days...). Gave them the tracking number, who shipped it, the destination address, dates, etc.

    Two hours later ...

    Fm: FedEx Autoresponse


    Thank you for your inquiry.

    We received your message and are routing it to the person at FedEx who is most qualified to answer.We hope to get back with you shortly.

    In the meantime, you have several way to get some fast answers:
    - Track the status of your shipment online: http://www.fedex.com/Tracking - Browse through frequently asked questions about FedEx, our service options and more: Page Redirect

    We hope this information is helpful. Thanks again for contacting FedEx.

    Well, an 'auto response is better than nothing, I suppose. At least I know they got my inquiry and are (hopefully) acting on it. I forwarded the e-mail on to Mal with the note ... "Lord, love a duck! Hopefully it was insured for MILLIONS."

    Then, a quick 5 minutes later -

    Fm: Adrian C., (at FedEx)

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response:

    Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

    To help us follow up on this situation, please e-mail the following information to us:

    * The complete address of the shipper, for verification
    * Package detail/package description (manufaturer's name, model number, part number and/or package cost.
    * Packaging used (box, pouch and/or package dimensions)

    Once we receive these shipment details, FedEx will initiate a trace and contact you as more information becomes available.

    Thank you for your patience with this matter, and for shipping with FedEx.

    - Adrian C., FedEx Customer Service

    My reply (w/CC to Judi and Mal) -

    Adrian,

    I can't believe you guys lost it!

    OK John ... Breathe in. Breath out...

    I don't have all the info you're now asking for. I'm forwarding all this correspondence on the Mr. & Mrs. Drews. They are the lady and gentleman who entrusted the package to YOUR care.

    Would appreciate you keeping all of us informed of your findings. ( I then provided all Judi and Mal's e-mail addys, just to make sure FedEx could follow up)

    11 minutes later ...

    Fm: Ron Patrick L., (at FedEx)

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response:

    Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

    To help us follow up on this situation, please e-mail the following information to us:

    * The complete address of the shipper, for verification
    * Package detail/package description (manufaturer's name, model number, part number and/or package cost.
    * Packaging used (box, pouch and/or package dimensions)

    Once we receive these shipment details, FedEx will initiate a trace and contact you as more information becomes available.

    Thank you for your patience with this matter, and for shipping with FedEx.

    - Ron Patrick L., FedEx Customer Service

    E-mail immediately to Ron Patrick L (w/CC to Judi and Mal) -

    Did you even read the e-mail thread below?

    You're asking the (exact) same thing "Adrian C." asked for! What is this? Some sort of 'canned' response? Are we dealing with real humans or an 'auto responder'?

    Yes. I'm loosing my patience. Then again, YOU lost the package!

    Find the package and I'll find my patience. Sound like a deal?

    16 minutes later ...
    Fm: Adrian C., (at FedEx )

    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response:

    Thank you for contacting FedEx. We regret any inconvenience you experienced as a result of this situation.

    Due to the amount of time that has transpired, we suggest you file a claim for this shipment. In order for us to process your request, please contact our Customer Service department at our toll-free number, 800-463-3339 and providethem with the following information:

    -Actual value of the item shipped.
    - Content description.
    - Repair and replacement cost.
    - Name, address, and phone number of the person with whom the claim should be settled.

    blah, blah, blah ...
    (where to go for the claim form, procedures, etc)

    I hope this information is helpful and we appreciate your patience in this matter.

    - Adrian C., FedEx Customer Service

    I've turned it over to Judi and Mal. I can't do anymore, unless there is a C@ out there who wurks for FedEx and can kick some internal butts! Any assistance is appreciated.


     
    Last edited: Aug 4, 2012
  2. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    Sorry you are having so much problems getting the last items of the duck crew -- I looked for the duck crew -- only met one person -- Audrey.

    One of our neighbors works for FedEx -- but he is only a driver -- can't help you there.

    Many months ago Mary Ann and I had planned on meeting each other and I had bought a little something for the bath tub that I was going to give to her. Sad -- I never got that chance.

    Hope they can find your package -- no value on something that is priceless.
     
  3. seamom

    seamom Well-Known Member

    Well we could make this a place to vent on any courier if we will all have an empathetic hug!!

    Dear teen son left his blackberry in a hotel in Indiana week before last(now tell me, they stare at them 24/7, 90% of the time...how do you forget THAT!). Thank goodness it fell in good hands of a lovely woman, Jeanne, at the Country Inn & Suites Indy North in Carmel who packaged it up and sent it home via standard UPS. I turned the service off. We were content that $16 would make its way slowly by land and Jer would go through cold turkey as a consequence (and pay for its return trip).
    Needless to say it had quite a land trip and they updated me step by step and almost tell you when the driver makes a rest stop........so how did they miss telling me that a driver would come to my door and ask for $37.58 for brokerage fees? He took it back and gave me a phone number but he may as well have told me to give up and pay with teen drooling for his phone behind me but I called. They said Jeanne hadn't put a price on it and that they'd emailed and tried to contact her....gee..you can't tell a worn out blackberry so decided to put $99 value on it?! Do I have to tell you that when I gave Jeanne feedback that she'd never received an email. If we'd known it would have taken $55 to take a week to get back, we could have sent it to another hotel in Michigan where his baseball team manager could have brought it home the following week.

    Hope the ducks make their way home.
     
  4. Mal D. Olive

    Mal D. Olive Never met an olive I didn't like

    As per my PM to you John, I am following up with Fedex. Will let you know what I hear back. Shame it had to be this particular packed that got lost, but we gave it our best!
     
  5. GloBug

    GloBug Senior Flea Coller Tester

    Welcome to my world. I've had USPS, Fed Ex, etc deliver to the wrong places.

    Fed Ex swore it was delivered to my house, we never got it.

    USPS said they put it in our mail box (a piece of 1948 sterling silver to match the silverware I got her for my daughter's wedding gift!!!)... we have a large locking mail box, this piece never made it in! I put on my sleuth hat and found it at a house one block away!

    I now have all my deliveries sent to my work.

    Good luck. I hate those canned responses, with a passion. At least they aren't in Hindi!
     
  6. Judi

    Judi Well-Known Member

    I'm sorry to report that FedEx got in touch with us and told us the box was indeed lost, and they apologized profusely.

    What upsets us the most is the loss of the two banners that Sis paid to have made. :(
     
  7. popcorn

    popcorn Well-Known Member

    At least they contacted you & admitted that the package was indeed lost. That is such a shame because those items weren't expensive but were valuable. Thanks for all the work that you all did to trace the package.

    Liz
     
  8. Calgon1

    Calgon1 Awaiting results of mental evaluation

    While I was down here in San Juan (TS Isaac), FedEx came by my office and tried to get my secretary (I'm sorry .... Administrative Assistant) ... my secretary to sign for a package that they were claiming was delivered on the 20th of last month! Only problem was ... no one remembered seeing it and (thankfully) Ashlee was not suckered into signing. Looks like the FedEx driver was trying to cover her a$$ for loosing it ... :madd:
     
  9. mrsrocster

    mrsrocster Well-Known Member

    Such a shame, why is it always the most precious things that seem to get lost? I wonder if they have a central lost package location for all of those packages that seem to be "undeliverable"? Airlines have that for luggage, you'd think these delivery companies would have that too and could possibly try to reunite the owner with the contents. After all, the contents of this package are pretty unique and could easily be matched with a claim. That is how we did that with lost luggage way back in the day when I worked in the central lost luggage dept of a certain airline.

    I hope its found eventually, maybe its on a world duck cruise?
     
  10. Whimsy

    Whimsy Well-Known Member

    Oh geesh. That package has to be out there somewhere. I would hope they look a little more. While it may not be valuable in dollars I know how cherished those items must be.
     
  11. Calgon1

    Calgon1 Awaiting results of mental evaluation

    I just hope I don't end up seeing it on one of those "reality" auction shows ...
     

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