We just returned from May 22 Alaskan cruise and could not believe the impersonal level of service. Two ports had to be cancelled due to ship damage in an accident prior week but this was not the source of our disappoinment. We suspect that the size of the ship just makes it too difficult to control quality and monitor staff. First, we arrived at the dock in pouring rain and were screened outside in a chaotic, disorganized process. We were all soaked as was our luggage at the point we were told that the departure would be delayed for hours and we were being bussed to a convention center. Our luggage was treated so roughly that a wooden hanger splintered in my husband's garment bag and an expensive bottle of wine that was packed in the center of my bag broke damaging many of my garments! Appointments that we made for personal choice dining and the spa were entered erroneously and much time was spent correcting the mistakes. The spa finally offered a 10% credit which was not applied at the time of service and I had to take more time to go back to the counter to correct the bill. Orders for drinks in the bars other than those that entailed the automatic tip were treated as a nuisance. If we asked for water or coffee, the order was ignored or practically dumped on the table when served. My husband ordered coffee once which arrived with too much sugar and cream already added so that the waiter did not have to bring condiments. Little did they know we would have been more than happy to tip! The final bill had errors and two credits were due us. The process was again time-consuming and inefficient and we were treated as it the burden was on us when the proof of double charges was right on the bill. And this was supposed to be a vacation! We did tip several dining room waiters and turned in positive comment cards for them and our room steward, rewarding good service where we found it. Overall, we felt as though we were tolerated and treated as if we were a number instead of a valued customer.