For anyone thinking of mailing Princess regarding their experience on May 22 sailing, I would suggest that you save your efforts. I wrote them a letter and an e-mail regarding the poor service, problems with customer service, norovirus, missed ports, bad kids program, etc..... the "form" letter I received from them was extremely impersonal. I do know one thing, and it is sad, I would of once considered myself a cruise addict but my husband and two children have all told me that they will not take a cruise again. Considering that this was our 5th cruise in six years we had somewhat realistic expectations! I am upset that the only staff member who made a true effort on our cruise (the cabin steward) is given so very little of the tips!