Dismiss Notice
Hi Guest! Welcome to our forums!. We are glad you joined us. If you aren't a member already, please Sign Up! Today!

Ecstacy dead in the water....

Discussion in 'Carnival Cruise Lines' started by tnelson01192002, Mar 10, 2005.

  1. mikesteg

    mikesteg Guest

    folasanmi Wrote:
    -------------------------------------------------------
    >
    > the explanations u
    > have to make to take you off the 'gone unexpected'
    > and 'unreliable' list of employees!

    Having an article in the Houston Chronicle explaining what happened isn't a good enough explanation? Good luck with *that* boss! ;-)

    I wouldn't be so happy about this on a transatlantic, where the ship could be rocking pretty good. In the gulf, I would be a happy camper. 500 people in the lobby... I wonder how many people were in line for the future cruise person, trying to use that 25% discount?

    I'm not a port person anyway, so I'd be tickled pink at a 50% refund with almost no ill effect to me.

    This cruise was due back today or tomorrow, wasn't it? Any updates?
     
  2. The source is the ABC news affiliate in Houston's website:

    This is from today, 3/11/05:

    Nearly 2,000 passengers are still stranded at sea aboard Carnival Cruise Lines' Ecstasy.

    First, they had to deal with engine problems on Carnival Cruise Lines' Ecstasy, and now bad weather is complicating efforts to get into port in Progreso, Mexico. The engine is still being repaired.

    The trip was supposed to go from Galveston to Cancun, but things didn't work on the return leg of the trip.

    It might not be mutiny on the Ecstasy, but it sounds awfully close.

    Carol Jenkins is one of hundreds protesting on board the ship during its cruise to nowhere. Jenkins, her husband and their 6-year-old daughter are on board the Ecstasy.

    "She was called by a security guard and told to come into the office and 'shut up'. That was not appropriate," says her father, Julio Largo.

    Little 7-month-old Chloe is with her grandparents, the Largos. They are worried. "We are deeply concerned. Concerned about their well being and how they are doing" says Largo. The problem on board is with one of the two propulsion systems that drive the ship. It is a computer control issue.

    Computer control issues have prevented the Ecstasy from returning to Galveston for nearly a week. Now they're in bad weather near Progreso, Mexico.
    New parts and a technician from Finland boarded the ship as it was anchored near Progreso, soon after the Ecstasy started back toward Galveston.

    While work continues and families back home wait, many on board the ship have complained that they were told the ship was being fixed.

    Carnival says it distributed a letter to all passengers before the Ecstasy left Galveston.

    In it the captain says, "Please understand that there is some chance that we will not be able to complete the repair on a timely basis. If that would happen, the ship could not operate at a speed sufficient to visit any ports of call."

    The ship has had high profile trouble before. In 1998 it caught fire and the blaze burned through three decks. Dozens of passengers suffered injuries. There is nothing so dramatic this time.

    "They feel like they'd rather be home because they just don't feel good about it," says Lucio.

    The company says that 40 cabins of people chose not to sail out of Galveston and were given a full refund.

    Those who did sail will get half their money back and 25 percent off another cruise.

    Carnival says that it chose to sail from Galveston because over the years it's learned that many people would rather chance it than have to completely cancel or reschedule a vacation.

    The ship is now due back in Galveston Saturday morning.
     
  3. folasanmi

    folasanmi Guest

    Coppertone girl, honestly, i wasnt kidding about the titanic.
    Admit that i am totally ignorant about crusing and this board is where i've gotten most of my cruising information (or links to such information).
    And i havent seen the letter of the contract, like i said, so there might be a vacation guarantee as someone pointed out. So that helps give some peace of mind!
    And to be honest, my idea of anything going wrong in the sea is as wild as anything going wrong in the air! I was surprised to see that most people feel very comfortable with cruising:

    http://cruise-addicts.com/forums/read.php?3,904683

    So call me a sea illiterate and you will be well justified!
    Maybe my fears are totally unfounded, but i will like to tell myself that with facts! So i guess i will go a-digging to find information now...
     
  4. Mbandy

    Mbandy Guest

    To answer a previous post... Yes it was the Ecstasy that had a fire in the laundry room when she was sailing out of Miami years ago. HOT! You still see it oon TV documentaries once in a while.
     
  5. nhfamily

    nhfamily Guest

    The Floating Uncontrollably Nowhere is a reference to the FUN ship. Yes Jason, ships do break. There are also things known as spare parts and competent Engineers and Technicians to service the engines in a manner they they will not break. If and when something does break, then someone is able to fix it.
    Concerning the Cruise on the Glory that we were actually on (were you?)
    Here's what Carnival got away with:
    1.) Shortening the distance of the cruise from Nassau, St. Thomas, St Maarten to Nassau, Freeport, Key West. How much money in fuel do you think they saved?
    2.) Stating to the press that "all passengers were offered a refund". Passengers were not offered a refund, they were not offered transportation back to the original port. What was said to the passengers was that if you get off the ship, then you are on your own.
    3.) A passenger that was passing a petition on board was threatened with arrest
    4.) The good ship Glory with all of it's top notch crew, and navagation eqipment beached itself on a sand bar in Key West.

    I think that CCL needs to come clean with the passengers of the Glory in the same way they have with the Ecstasy. To date we were offered a $100 credit on our sign and sail account.

    Triumph 2003
    Destiny 2004
    Glory 2005


    NHfamily Wrote:
    -------------------------------------------------------
    > We have got to stop Carnival from
    > thinking that they can do this and get away with
    > it.

    Get away with what? Mechanical problems happen, I highly doubt this was a pre-planned conspiracy by carnival to ruin 3000 passenger's vacation with a malfunctioning engine.


    Jason Giles

    Carnival Paradise 5/01
    Carnival Sensation 09/03
    Carnival Glory 01/05
     
  6. MikeNBec

    MikeNBec Guest

    nhfamily Wrote:
    -------------------------------------------------------
    > This is unbelievable!! I was on the Glory for the
    > ill-fated "Floating Uncontrollably Nowhere" ship
    > cruise. We have got to stop Carnival from
    > thinking that they can do this and get away with
    > it.

    Ummmmmm........I have this strange feeling that, since they have to give refunds/credits/cash (pick one) back, I don't think they WANT to have this happen.........just me...............in my opinion, which isnt' worth anymore than anyone elses, if you think Carnival "got away with" something, then cruise with another line. That way you don't have to worry about it.........more room for those of us that realize S**T HAPPENS, and that NO company ENJOYS it when it does. By the way, if you're on a ship, and you CHOOSE to get off, I don't BLAME them for saying "you're on your own". I'm finished commenting on this thread.....I am just glad to see I am not the only "half full" person here!


    (edited because lack of sleep due to too many hours working = spelling errors....LOL)
     
  7. GlamDoll

    GlamDoll Guest

    nhfamily Wrote:
    -------------------------------------------------------
    > This is unbelievable!! I was on the Glory for the
    > ill-fated "Floating Uncontrollably Nowhere" ship
    > cruise. We have got to stop Carnival from
    > thinking that they can do this and get away with
    > it. This is the 3rd Carnival ship that has had
    > engine problems since last December!!!


    Im sorry, I have to agree with this poster. As fun as the extra sea day may be to some, it is not very professional of Carnival to have THIS many problems. I for one am a young (20 yrs) college student with an entry level un-salaried job. I have only a specific number of vacation days and sick/call in days. I would hate to loose my job or miss more school over something like this. It would be fine it it was ONCE in a while, I wouldn't worry, but I had no idea there were this many problems aboard a Carnival ship.
     
  8. GlamDoll

    GlamDoll Guest

    That is not nice calling people idiots, a lot of people have fears, some have fears of ships (I don't but I do fear water, I cannot swim). That is completley uncalled for, not everyone likes uncertaintanty (sp?), and I for one am only going on a cruise because I want to go to snorkel with the Sting Rays, if I missed a port I would be highly ticked.

    %50 off would be good but the %25 off for future cruises is probably 25% off of the BROCHURE RATE, which we all know we can get much more off than that.
     
  9. >>but the %25 off for future cruises is probably 25% off of the BROCHURE RATE<<

    No, according to Carnival it is not off BROCHURE RATE.


    "25% discount on a future 3 to 8 day Carnival cruise."

    "To take advantage of this offer of the future cruise discount, you should make your reservations in the normal manner. After the booking is made, please contact our Reservation Administration - Research Department and they will adjust the booking to reflect the special discount."


    You make your booking as normal, via your T/A or directly through the cruise line.
    Your discount is applied AFTER your reservation has been made at the best price you can find.


    Jeff & Susana
     
  10. mikesteg

    mikesteg Guest

    GlamDoll Wrote:
    -------------------------------------------------------
    > That is not nice calling people idiots,

    Agreed. Heck, it's not nice even if you just *think* it...

    > not everyone likes uncertaintanty (sp?),

    True, but those people probably shouldn't board a ship and go (multiple) other countries. ;-)
    There is much more risk from that than in the ship breaking down.

    > and I for one am only going
    > on a cruise because I want to go to snorkel with
    > the Sting Rays, if I missed a port I would be
    > highly ticked.

    That is fair. Still, some of us (a minority) really don't care what ports the ship goes to.

    Honestly though, if I were going primarily to snorkle I would fly and have 6+ days instead of 6 hours. Grand Cayman, if that is the port you are talking about, is always a possible missed port due to the tendering thing.

    >
    > %50 off would be good but the %25 off for future
    > cruises is probably 25% off of the BROCHURE RATE,
    > which we all know we can get much more off than
    > that.

    I had a 10% off coupon and Carnival took 10% off the whole ball of wax. The taxes may have been reduced proportionally anyway, but the port charges wouldn't be. So in practice, they probably gave me 12% off the base fare (best price available, booked through my TA).
     
  11. mikesteg

    mikesteg Guest

    > The source is the ABC news affiliate in Houston's website:
    > Computer control issues have prevented the Ecstasy from returning to Galveston for nearly a week.

    That is odd, since she has only been out for 5 days and is just supposed to be returning today. I suppose the statement about is technically correct, but really implies that she is 7 days late returning. Gotta love the press...


    BTW, anybody heard anything? I can't get to the web cam to see if she made it back yet.


    Maybe they should get James Doohan on for the next few weeks! ;-)
     
  12. Cruzman

    Cruzman Guest

    Wow! One might think that Carnival is the only cruise line that has ships that have mechanical problems from time to time. I seem to recall similar problems on just about every cruise line that is in operation. The bottom line is that anything man made is subject to mechanical/electrical failure. Has your car ever broken down? Mine has! Has your washing machine ever malfunctioned? Mine has! How many times have you sat for what seemed to be hours on the tarmac at an airport; only to taxi back to the terminal because of mechanical problems on the airplane? Let's face facts folks s__t happens!
     
  13. curejunkie

    curejunkie Guest

    OK...this is my first time on this message board...I was just looking for updates to the Ecstasy cruise for today...3/12...

    I just got off the Ecstasy (3/7) earlier this afternoon...let me explain why people were so upset...

    It wasn't necessarily that we weren't going to be able to port...yes that was a bit upsetting to the first-timers (like me and my husband - all we wanted to do was swim with the dolphins!!!!)...but what made everyone so mad was the deception (or the feeling of it anyway) and the lack of STRAIGHT FORWARD COMMUNICATION!!! yes we were given notice before boarding...but the options read like ....

    **it was very unlikely that we wouldn't reach port...that it would just be a few hours late into Cozumel and Calica would operate as scheduled.

    **and yes that we would be given a 50% refund for a cruise-to-nowhere...

    **or we could choose not to board and get a full refund.

    We were upset - but most took the chance....

    THEN...

    We received a letter in our cabin that we were to go to some place called Progresso...I never heard of it and neither did most of the passengers...those who did cringed at the thought of going. At first, there was no mention about picking up parts there - it was made to sound like we were going there FOR US!!! Only the next day did they mention that they were picking up parts there.

    But here's the kicker...why people were so upset...

    If we went to Progresso, we wouldn't get our 50% refund...only a 25% refund, 25% off a future cruise, $40 per person on-board credit, and $100 per stateroom credit.

    Seems like a lot, but really...considering all the deception and feeling like we were in the dark...very seldom did the captain let us know what was going on...we felt like we were going to Progresso ONLY to avoid getting our 50% refund...it felt rather...(scuse my french) chicken-s**t.

    And that is basically where those people are going (the 3/12 cruisers)...they changed the initial letter to list Progresso as a possible port. So those people will get jipped out of 2 ports (and beautiful ones too from what I hear) and have those 2 ports replaced by a crappy fishing port called Progresso!

    And I'm sorry, but have ANY of you spent 5 days on ONE SHIP?!?!?! I mean except for the 2 actual nice days that we had (thank God for that - we at least got some sun) I was gonna go stir crazy after a while!!!!! I think if the weather was better, we would have felt a bit better, but it was overcast and cold most of the trip.

    I know this problem was not their fault, they can't help that the boat had problems, they can't help that we didn't get to go to port, they couldn't help the weather either...WE ALL REALIZED THIS. But that fact was, Carnival needed to compensate us for it. They needed to take care of us. And if we went to Progresso as a port, we felt that the "package" they offerred was not enough. And it really wasn't.

    So there. Hope this clears up any misunderstandings about the passengers of the Ecstasy 3/7. We were not dealt with honestly from the beginning. And morale on the ship suffered...even the staff morale was a bit low...they never got a break from US! We were on the ship the whole time - never going into port. And those poor staff members have to do it all over again with this cruise...how horrible is that!!!!

    So it wasn't just about ..."oh no...another day at sea away from work"...no - it was way more than that.

    OH...and after NOT going to Progresso, they went back to the 50% refund, $40 credit per person, 25% off a future cruise, but they took away the $100 per stateroom credit. Some people spent that money the night before. I thought they should have just kept that - kinda chicken-s**t (again) to take that back.

    Anyway, sorry I rambled so long, I just thought everyone should know how it REALLY happened. That we weren't a bunch of whiney complaining people....which is kinda how some of you made it sound.
    Thanks.
    cp
     
  14. curejunkie

    curejunkie Guest

    The latest from the Houston Chronicle...



    March 13, 2005, 12:40AM

    Many felt tricked into staying on ship
    Cruise line says offers were fair, but some disagree
    By RON NISSIMOV
    Copyright 2005 Houston Chronicle

    After five days on the 855-foot "fun ship" Ecstasy, hundreds of passengers disembarked in Galveston on Saturday seething with anger at Carnival Cruise Lines.

    ADVERTISEMENT

    Many interviewed said they were tricked into wasting money and vacation time puttering around the Caribbean on a disabled ship. Some said the most exciting part of the cruise was a protest in which they unsuccessfully demanded all their money back because they could not make landfall at Cozumel.

    "There was a near riot in the atrium of the ship," said Karen Langley, of Yelm, Wash., after the ship returned to Galveston. "People were throwing things like fruit and water. It got really ugly."

    Jennifer de la Cruz, spokeswoman for Miami-based Carnival, said the 2,000 passengers were warned before boarding Monday they might go on a "cruise to nowhere" because one of the ship's two propulsion systems was damaged. She said passengers were offered the chance to cancel and receive full refunds, and about 80 did so.

    Those who went on the cruise were refunded 50 percent of their fares, and offered an additional cruise at a 25 percent discount, de la Cruz said. In addition, each passenger was given a $40 credit because the ship took off several hours later than expected Monday because of the mechanical problems.

    "I feel the company was very generous and fair," de la Cruz said.


    Some might sue
    She said the Ecstasy is seaworthy, and that no passengers were in danger during the trip. Another cruise was scheduled to depart Saturday. De la Cruz said engineers would try to fix the engine problem, but passengers would be offered the same compensation if the problem is not corrected.

    Many passengers, including Langley, scoffed at de la Cruz's claim that they were notified about the ship's problems.

    Langley said she was called by a Carnival representative March 6, shortly before she left for the airport to fly to Houston and was never told the Ecstasy had mechanical problems, though Carnival was already aware of them.

    She said she was told March 6 that the ship might be arriving at Cozumel later than expected, and she immediately asked if she could receive a refund rather than risking an unpleasant vacation. She said she was told she could not.

    Langley said that she and her sister, Elizabeth Greenhill, of Sacramento, Calif., who met her for the cruise, were not told about the possibility of a full refund until after passengers started boarding Monday night.

    "We had no option at that point," she said.

    Langley and Greenhill said the 50 percent refund is not good enough, and they may sue along with other passengers if they don't get a full refund.

    Other passengers said Carnival had told them before boarding that chances were good that the ship would go to Cozumel, but it wasn't until they started boarding Monday night that they were told that there was a greater chance the ship would just stay at sea before returning.

    Johnnie Moreno and his newlywed wife hoped the cruise would be very special. Not only was it their honeymoon, it was their last planned romantic excursion together before Moreno goes to Iraq next month with the Army.

    "They should have been up front with all the information," a frustrated Moreno said. "It would have saved a lot of headaches and prevented the angry mob from forming on the ship."


    Protest party
    Galveston City Manager Steven LeBlanc was on the trip with 14 family members. He said a "very vocal protest" occurred after Carnival officials announced the ship would try to make landfall at Progreso, Mexico, because it could not get to Cozumel and back on time. He said many became angry because Carnival said passengers would only be offered a 25 percent discount if the ship stopped in Progreso, which it was unable to do because of high winds.

    Several other passengers described the meeting as a peaceful protest in which chants such as "We want a refund" and "U-turn," erupted.

    De la Cruz, who said 400 passengers demanded "a Q and A" with the ship's captain and hotel manager during the trip, said she could not comment on whether the meeting was hostile. "I wasn't there, so I'm not going to speculate," she said.

    Cindy Buckley, a city council member from Bunker Hill Village, said she held up a sign to organize the protest, but was warned by security guards to take it down or face arrest in Galveston for disturbing the peace.

    De la Cruz said travel agents were notified March 4 that the ship might have problems, but she acknowledged many passengers may not have heard anything until after arriving to Galveston on Monday because most travel agencies are closed on weekends.


    'Horrible' vacation
    Some passengers said they were not bothered by not stopping at a port of call.

    "All the girls were trapped on the ship, so we were fine," said Wes Wheat, 17, of Fulshear, who traveled with his parents and sister.

    Eleven-year-old Alicia Boczar, of Sugar Land, said she was very excited about going on the trip because of the prospect of swimming with dolphins in Cozumel. The only dolphin she saw was the small and purple temporary tattoo of the animal on her shoulder.

    Alicia's mother, Rosanne Boczar, said the family spent $200 on bingo games because there was so little to do.

    "It was the most horrible vacation of our lives," Boczar said.

    Rob and Vanessa Nash, of Nacogdoches, who were preparing to board for Saturday's trip despite the possibility of more engine problems, agreed.

    "We have eight children and haven't gotten away to be husband and wife for four years," said Rob Nash, explaining that the couple had arranged for baby-sitters for all their children. "The ship could stay here at the dock and we'd be happy campers."

    ron.nissimov@chron.com
     
  15. curejunkie

    curejunkie Guest

    Oh and here's another thing that made us think...

    it took us FOUR days to get to Progresso...but only TWO days to get back to Galveston...yeah we stopped for a few hours, but that would have made minimal difference...

    another thing...one guy on the boat had a GPS system...one of those pocket things...I don't know...

    Anyway, he said that according to his GPS, we were kinda zig-zagging on our way to Progresso, then on the way back, going in a straight line...

    Hmmmm......

    I hardly buy the idea that they "fixed" the zig-zagging in progresso...sounded more like they were zig-zagging to kill time to get to Progresso...maybe because they knew all along that they had to go there anyway...

    Sound kinda fishy to you guys???? You see why everyone was so upset now? There were so many issues that were addressed but never answered...
     
  16. bklynfrat

    bklynfrat Guest

    IMPORTANT NOTICE
    ECSTASY MARCH 12, 2005 DEPARTURE


    March 11, 2005
    Dear Carnival Guest,

    We want to provide you with information about the status of tomorrow’s sailing. We have been experiencing problems with the ship’s propulsion system. We have brought special technicians aboard to assist our onboard technical team in making the required repairs. Please understand that this problem is only impacting the ship’s cruising speed and all other systems and hotel services are operating normally.

    Since we have not yet completed the repair, we think it is unlikely that the ship will be able to operate its scheduled itinerary. However, should the problem be fixed in time, and the ship be able to operate at normal cruising speeds, we will proceed to Cozumel and Calica as originally planned.

    Should we be unable to provide the normal itinerary and require a modified itinerary to include one Mexican port of call (Progreso, Calica or Cozumel) we will provide the following compensation:

    1. 25% refund of the cruise fare paid for this cruise. We will process this refund within two weeks.
    2. 25% discount on a future 3 to 8 day Carnival cruise. This discount will be available on departures through December 15, 2006 (Christmas and New Years cruises are excluded). Please understand that this offer is non-transferable.

    Should we be unable to reach a port of call on this sailing, we will provide the following compensation:

    1. 50% refund of the cruise fare paid for this cruise. We will process this refund within two weeks.
    2. 25% discount on a future 3 to 8 day Carnival cruise. This discount will be available on departures through December 15, 2006 (Christmas and New Years cruises are excluded). Please understand that this offer is non-transferable.

    To take advantage of this offer of the future cruise discount, you should make your reservations in the normal manner. After the booking is made, please contact our Reservation Administration - Research Department and they will adjust the booking to reflect the special discount.

    Should you elect to cancel, you may receive a full refund or future cruise credit.

    We sincerely apologize for the possible itinerary change that may be required for this cruise. Rest assured that we will do everything possible to provide you with a great cruise experience.

    Sincerely,

    Vicky L. Freed, CTC
    Senior Vice President - Sales and Marketing
     
  17. mikesteg

    mikesteg Guest

    curejunkie Wrote:
    -------------------------------------------------------
    >
    > If we went to Progresso, we wouldn't get our 50%
    > refund...only a 25% refund, 25% off a future
    > cruise, $40 per person on-board credit, and $100
    > per stateroom credit.
    >

    Did they present this clearly like in the letter posted just above my posting, or did they really offer 50% and then change the offer later? Obviously, if they presented it up front and logically as in the letter, it is a different story. If they just changed things midstream, that is pretty unprofessional.


    > Seems like a lot, but really...considering all the
    > deception and feeling like we were in the
    > dark...very seldom did the captain let us know
    > what was going on...we felt like we were going to
    > Progresso ONLY to avoid getting our 50%
    > refund...it felt rather...(scuse my french)
    > chicken-s**t.
    >

    Based on the letter below (which is from the current week, not your week), it sounds like they were honestly trying to get you to a port. Opinions may vary, but Progreso is a typical port so whoever may have "cringed" at the mention of Progreso don't carry too much weight for me. It isn't Cozumel, but then again it isn't Cozumel.

    >
    > And I'm sorry, but have ANY of you spent 5 days on
    > ONE SHIP?!?!?!

    12 days actually. ;-)

    I'm guessing you're talking about being *stuck* on a ship for 5 days.

    > I mean except for the 2 actual
    > nice days that we had (thank God for that - we at
    > least got some sun) I was gonna go stir crazy
    > after a while!!!!! I think if the weather was
    > better, we would have felt a bit better, but it
    > was overcast and cold most of the trip.

    I'm sure you'll agree that Carnival can't control the weather, just like any other vacation provider. Cruises are more susceptible to weather than other vacation though, since 1/2 of the public areas on most ships are exposed. This is why hurricane season cruises are cheaper than other weeks... you roll the dice, you take yer chances...

    >
    > I know this problem was not their fault, they
    > can't help that the boat had problems, they can't
    > help that we didn't get to go to port, they
    > couldn't help the weather either...WE ALL REALIZED
    > THIS. But that fact was, Carnival needed to
    > compensate us for it. They needed to take care of
    > us. And if we went to Progresso as a port, we
    > felt that the "package" they offerred was not
    > enough. And it really wasn't.
    >

    It does sound like the really mishandled the public relations, but to their credit it appears that they have cleaned up their act a bit on this next cruise. I am surprised, even skeptical, though that Carnival wouldn't more or less down pat as these things happen. Particularly in light of the recent Glory problems... Of course, the competence of individual crews may vary drastically, put the letter (above) should be a standard issue fill-in-the-blanks after talking to corporate type of thing.


    > So there. Hope this clears up any
    > misunderstandings about the passengers of the
    > Ecstasy 3/7. We were not dealt with honestly from
    > the beginning.
    >
    That is fair. Unfortunately, this is par for the course in the travel industry. I've got 150,000 air miles, and I'm pretty sure the airlines all share a manaul on how to lie to customer. They are amazing consistent in lying about the duration delays.

    Sorry to be a downer, but I'm not sure even the $300/pp/day lines would be much better about this. They are all looking millions of bucks per cruise, and a public that would scream if they cancelled a cruise too.

    > And morale on the ship
    > suffered...even the staff morale was a bit
    > low...they never got a break from US! We were on
    > the ship the whole time - never going into port.
    > And those poor staff members have to do it all
    > over again with this cruise...how horrible is
    > that!!!!

    Yep. Of course, I'd bet many of the pax were not like you and were giving them an earful at every turn. Like the room steward was going to run downstairs and fix the engine...

    >
    > So it wasn't just about ..."oh no...another day at
    > sea away from work"...no - it was way more than
    > that.

    Well, I'd still have to disagree on that point. ;-) As long as the food keeps coming and the music keeps playing! Please,tell me that they didn't close the pool or the waterslide...

    >
    > OH...and after NOT going to Progresso, they went
    > back to the 50% refund, $40 credit per person, 25%
    > off a future cruise, but they took away the $100
    > per stateroom credit. Some people spent that
    > money the night before. I thought they should
    > have just kept that - kinda chicken-s**t (again)
    > to take that back.

    I agree. If that was in a letter, I'd be pushing Carnival for the refund. If it was just announced, it was probably just a misunderstanding and bad customer service. When I first read your post, it didn't make sence that they'd give 2 different cabin credits ($40 + $100) so it may have just been confusion. Unless they stated some specific reason?

    Still, the 50% + 25% sounds like an awfully good compensation to me. As indicated, I would be partying my butt off anyway, even if we never got more than 10 miles from Galveston. 50+25 is almost a free cruise in my thinking...

    >
    > Anyway, sorry I rambled so long, I just thought
    > everyone should know how it REALLY happened. That
    > we weren't a bunch of whiney complaining
    > people....which is kinda how some of you made it
    > sound.

    Thanks for the post. It isvery good to have some first hand knowledge. Sounds like it would also be a good idea (based on the news article) to record any calls that come from Carnival in the days before a cruise...
     
  18. mikesteg

    mikesteg Guest

    curejunkie Wrote:
    -------------------------------------------------------

    >
    > I hardly buy the idea that they "fixed" the
    > zig-zagging in progresso...sounded more like they
    > were zig-zagging to kill time to get to
    > Progresso...maybe because they knew all along that
    > they had to go there anyway...
    >
    > Sound kinda fishy to you guys???? You see why
    > everyone was so upset now? There were so many
    > issues that were addressed but never answered...
    >

    That is really odd. I can't think of any reason that they'd want to do that though, unless the parts and mechanic were already in transit. At least the parts probably were, since they would probably take at least 2 days to get from Europe to Mexico and through customs, even with someone escorting the parts for a "fee". And (under my experience) there would be no guarantee if it would be 2 days or 3 or 4. No NAFTA free transport between Finland and Mexico...

    I suppose they might also have been playing it safe and leaving room to get back if they had further problems. Still doesn't explain why they didn't go to Cozumel or some place like that...
     
  19. mikesteg

    mikesteg Guest

    curejunkie Wrote:
    -------------------------------------------------------
    > The latest from the Houston Chronicle...
    >
    >
    > "All the girls were trapped on the ship, so we
    > were fine," said Wes Wheat, 17, of Fulshear, who
    > traveled with his parents and sister.
    >

    Sorry, just had to pull this quote out. How funny!

    Of course, Wes probably isn't going to think so when this winds up posted all over his high school. ;-)
     
  20. curejunkie

    curejunkie Guest

    Thanks Mike for responding...

    Yeah it was very frustrating with the going back and forth with our refunds like that. I have EVERY letter that we were issued...and will keep them for further reference if needed.

    yes, they printed in a letter about the $100 per stateroom, then printed another letter without it when they decided not to go to Progreso.

    Some people felt that if there was not a protest in the atrium, that we would have gone to Progreso anyway. They told us that bad weather and high winds prevented us from getting into the port...but honestly, that was the PRETTIEST day we'd had the whole trip!!! Winds were actually low and it was beautiful! The best day of the cruise! So some felt that maybe we could have gone to port, but the crew decided against it because they knew that SO MANY people would be SO MAD!!! And there would have been another protest!!!

    Personally, I would have loved to go to a port - ANY PORT!!! I just wanted to walk in some white sand!!!! But I might have been less satisfied about the refund package they offered us. So, I don't know.

    And beleive me, everyone tried to party hardy and all that...it was difficult at times though. You can only drink so much alcohol!! It was just the uncertainty about what was happening that made everyone so uneasy.

    And your 12 day cruise, how many kids were on that ship?? I would have gone absolutely nuts! We couldn't even escape the kids! That's why we went! We even went to the "adult" tanning decks/pool and there were kids running and screaming everywhere. Not to mention almost the majority of the people in the discoes at night were all under 18!!!! and drinking! That got old too. everyone that would come into the door, we would all point and say..."too young, too young, too young, well maybe, too young, too young..." That was how we amused ourselves! Like I said, you can only drink so much!!! :)

    Anyway, people should not try to make light of a situation like this, some people spend $10000 on trips like this and a 50% refund would not cut it for me if that was the case! If you weren't there, you should not pass judgement on the people that were. Beleive me, morale was very low. It was hard, but we did the best we could. It sucks being that this was our first cruise (as well as many other people we met) and this is our first impression. Its hard when you feel like they are trying to pull the wool over your eyes...nobody likes the feeling of thinking that they are being screwed.

    Oh - and gourmet food? I thought the food was pretty mediocre. I mean it wasn't bad, but people always say the food is just spectacular, so I guess I was expecting more. Mostly fast food type of stuff, and a lot of waiting in line. I think we waited in line at least 20 hours the whole time!!!! We got served in the dining rooms, but still morale was low with the crew. They did the best they could though, I think. Those poor people work for nothing too!!

    Anyway, wonder what's going on with the 3/12 ecstasy cruise...??? No headlines today yet...
     

Share This Page