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HAL's NEW Mariner Program

Discussion in 'Holland America Line' started by Krazy Kruizers, Sep 14, 2009.

  1. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    MARINER SOCIETY


    Overview


    Print page shown [​IMG] When you embark upon an enchanting journey with Holland America Line, you’re more than just our honored guest. You also become a member of our exclusive Mariner Society®, just one more way for us to show we’re delighted to have you aboard. Each day you cruise with us, you’ll earn Cruise Day credits that entitle you to special gifts and invitations to exclusive onboard events. Plus, you’ll earn additional Cruise Day credits just for doing all the things you look forward to while at sea. Like enjoying a gourmet dinner in any of our intimate specialty restaurants, indulging in a relaxing massage at the Greenhouse Spa & Salon or booking shore excursions. As you collect more Cruise Day credits, you’ll move up to higher Star levels and earn even greater rewards and discounts on future cruises. Because the only thing more exciting than seeing the world with Holland America Line is planning your next voyage with us.

    Earn Bonus Cruise Day Credits

    Increase your Mariner Star status simply by enjoying your cruise.

    In addition to earning Cruise Day credits for each actual day sailed, there are also easy ways you can earn bonus Cruise Day credits. The more Cruise Day credits you collect, the faster you increase your Mariner Star status, and the more exciting rewards you’ll receive.
    • Suite Bonus When you book a spacious suite on your next cruise, you’ll not only enjoy special amenities, but you also qualify for double Cruise Day credits. For instance, guests who pay full fare for suite accommodations on a 10-day cruise earn 20 Cruise Day credits.
    • Onboard Spending Bonus You may think you’re just enjoying all of the amenities Holland America Line is known for. But in fact, you’re earning valuable bonus Cruise Day credits. For every $300 in onboard purchases you make over the duration of your journey, you’ll earn one bonus Cruise Day credit. Bonus Cruise Day credits are calculated on the combined charges for all guests sharing a stateroom, regardless of who signs each charge and who pays the bill. At the end of the cruise, all guests in the stateroom receive the same number of Cruise Day credits. There is a limit of one bonus Cruise Day credit for each
      day sailed.
    [​IMG]
     
  2. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    Benefits


    Print page shown [​IMG]
    Collecting Cruise Day credits is simple. For each day cruised, we’ll add one Cruise Day credit to your account. You’ll also earn bonus Cruise Day credits based on your onboard purchases. You’re automatically registered in the Mariner Society when you book a cruise, you’ll start earning rewards after your first Holland America Line vacation and your Cruise Day credits will never expire.



    [​IMG]Star Mariner
    Every guest that joins us for any Holland America Line cruise returns as a Star Mariner. It’s our way of saying Welcome Back, and you’ll start feeling the special treatment as soon as you come aboard. Star Mariners receive:
    [​IMG]
    • A special invitation to the Welcome Back Embarkation Brunch in the dining room as well as a complimentary Mariner Champagne Brunch
    • A special collectible gift presented to you on board
    • A free subscription to the print or digital* version of Mariner magazine
    • Invitations to special sailings hosted by a representative of the Mariner Society
    • Special offers on select sailings
    • A 50% discount on the 3rd/4th guest staying in your stateroom on select sailings


    [​IMG]2-Star Mariner
    Collect 30 Cruise Day credits and you’ll be elevated to a 2-Star Mariner, which entitles you to:
    [​IMG]
    • A special invitation to the Welcome Back Embarkation Brunch in the dining room as well as a complimentary Mariner Champagne Brunch
    • A collectible gift presented to you on board
    • A complimentary ship photo
    • A 10% discount on Holland America Line logo clothing sold in onboard signature shops (may exclude already discounted merchandise)
    • A 15% discount on merchandise from www.shophollandamerica.com
    • A free subscription to the print or digital* version of Mariner magazine
    • Invitations to special sailings hosted by a representative of the Mariner Society
    • An annual cruise planner
    • Special offers on select sailings
    • A 50% discount on the 3rd/4th guest staying in your stateroom on select sailings
    • A special recognition lapel pin
     
  3. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    [​IMG]3-Star Mariner
    When you collect 75 Cruise Day credits you become a 3-Star Mariner, which means you’ll receive:
    [​IMG]
    • A special invitation to the Welcome Back Embarkation Brunch in the dining room as well as a complimentary Mariner Champagne Brunch
    • A collectible gift presented to you on board
    • A complimentary ship photo
    • A special recognition lapel pin
    • A 25% discount on specialty restaurant surcharges, all wine packages, all Explorations Café purchases and all mini-bar purchases
    • A 10% discount on Holland America Line logo clothing sold in onboard shops (may exclude already discounted merchandise)
    • A 15% discount on merchandise from www.shophollandamerica.com
    • Discounts on select treatments from the Greenhouse Spa & Salon
    • A free subscription to the print or digital* version of Mariner magazine
    • An annual cruise planner
    • Advance information on new itineraries
    • Invitations to special sailings hosted by a representative of the Mariner Society
    • Special offers on select sailings
    • A 50% discount on the 3rd/4th guest staying in your stateroom on select sailings
    • A waiver of air deviation fees


    [​IMG]4-Star Mariner
    Guests who collect over 200 Cruise Day credits join our elite group of 4-Star Mariners. These premier travelers will receive all the benefits available to the previous Mariner Star levels, plus an additional set of exclusive rewards that include:
    [​IMG]
    • A 50% discount on specialty restaurant surcharges, all wine packages, all Explorations Café purchases and all mini-bar purchases
    • A complimentary winetasting session
    • Complimentary laundry and pressing services
    • A 15% discount on Holland Amerca Line logo clothing sold in onboard shops (may exclude already discounted merchandise)
    • A 15% discount at www.shophollandamerica.com
    • Priority disembarkation
    • Priority tender
    • Priority check-in
    • Early notification of shore excursions available for prebooking
    • A complimentary one-year subscription to Travel + Leisure or Food & Wine magazine (one per household)
    • Complimentary 3rd/4th guest in your stateroom on select sailings
     
  4. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    Rewards


    Print page shown
    [​IMG]
     
  5. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    FAQs


    Print page shown [​IMG]What is the new Mariner Society Rewards Program?
    Holland America's new Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and "double days" for guests who purchase a suite. The collective days earned based on these three criteria are knows as "cruise day credits." All guests are automatically enrolled in the program after their first completed cruise. There are four levels – Star Mariner, 2-Star Mariner, 3-Star Mariner and 4-Star Mariner – each with a unique set of benefits.
    [​IMG]When does the new program take effect?
    Ships are scheduled to be upgraded to accomodate the new benefits.
    [​IMG]

    [​IMG]How do I join the program? Do I need to register?
    No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise.
    [​IMG]How is the number of cruise day credits calculated?
    The basic formula is very simple: one cruise day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 cruise day credits. For Holland America Line Alaska and Yukon cruisetours, a cruise day credit is granted for total tour days, including days touring on land. Pre and Post cruise packages are excluded.
    These credits apply to all guests, including 3rd and 4th guests in a stateroom. In addition, there are two ways to earn bonus days:
    • Suite Bonus When you book a spacious suite on your next cruise you'll not only enjoy special amenities, but you'll also qualify for double cruise day credits. For example, a guest who pays full fare for suite accommodations for a 10-day cruise earns 20 cruise day credits.
    • Onboard Spending Bonus Effective with cruises on or after September 18, 2009, one bonus cruise day credit will be granted for each $300 in onboard purchases. This is calculated on the combined folio charges for all guests on the booking, regardless of who signs each charge and who pays the bill. There is a limit of one bonus day for each day sailed, and 3rd and 4th guests on the same booking do not earn the onboard spending bonus.
     
  6. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    [​IMG]Will I receive credit for cruises taken in the past?
    Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Alaska cruisetours. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009.
    [​IMG]What happens if I have already earned a specific Mariner Society Rewards level within the old program?
    The former program was based on the number of days cruised, as is the new program, so your former Rewards Level will be properly recognized within the new program.
    [​IMG]Will I still receive medallions and pins as I have in the past?
    Existing medallions and lapel pins will be replaced with brand new lapel pins for Two-Star, Three-Star and Four-Star Mariners. After qualifying for a new level, you will receive your new pin in the mail. You can also request a pin onboard any Holland America Line ship.
    [​IMG]Can I "buy" additional nights to get to a higher tier?
    No.
    [​IMG]How can I check my cruise history for accuracy? What do I do if I believe my records are incorrect?
    You can view your cruise history, Star-Level, and bonus cruise day credits in the "My Account" section at www.hollandamerica.com. If you have not yet registered under the "My Account" section will need to follow the easy online instructions for first time account set-up. If you believe there is an error in your records, you can use the online tool located in the My Account section of the website to request a correction or you can also call the Holland America Line Mariner Society at 1-800-547-9139.
    [​IMG]How quickly will my Star-Level status be updated after I return from a cruise?
    Seven to ten days after your cruise or cruisetour ends.
    [​IMG]Do third and fourth guests in a stateroom receive cruise day credits?
    Third and fourth guests in a stateroom receive cruise day credits for days sailed and for Alaska and Yukon cruisetours days and the suite bonus. Only the first two guests in each stateroom receive cruise day credits for onboard spending.
    [​IMG]If a 3-Star Mariner shares a stateroom with a 2-Star Mariner, does each guest receive separate benefits?
    All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits.
     
  7. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    [​IMG]Can I extend my benefits (such as the 25% or 50% discount at select food and beverage outlets) to shipmates?
    No. Benefits are intended for the personal use of the applicable guest and those sharing a stateroom with the guest on the same booking number. Holland America Line reserves the right to limit benefits if necessary.
    [​IMG]Are any onboard charges excluded from the onboard purchases bonus?
    All casino charges are excluded. The Hotel Service Charge, Beverage Service Charge, taxes, prebooked shore excursions and gift items all count toward bonus Cruise Day credits.
    [​IMG]I live outside the United States. Are there any differences in the program or benefits?
    No.
    [​IMG]If I become eligible for a higher benefit tier while onboard, when can I take advantage of the additional benefits?
    Elevated benefits will take effect on your next Holland America Line cruise.
    [​IMG]How will my Star status be recognized at the pier and onboard?
    Your card key and onboard charge card, personalized with your name, will also display your Star level. 2-Star, 3-Star and 4-Star Mariners will also receive lapel pins.
    [​IMG]If I qualify for onboard discounts do I need to request them when making a purchase?
    No. The discount will be automatically applied to your onboard account.
    [​IMG]How do I receive my free subscription to Food & Wine or Travel and Leisure?
    Qualifying guests will be contacted for subscription information.
     
  8. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    [​IMG]How do I know which sailings qualify for an additional discount or reduced 3rd and 4th rates?
    Qualifying guests will receive communications directly from Holland America Line on eligible sailings.
    [​IMG]How does the waiver of air deviation fees work?
    Eligible guests purchasing air transportation through Holland America Line can request air deviation fees be waived for guests traveling under the same booking number.
    [​IMG]How can I get a list of hosted sailings with Mariner Society representatives?
    A complete listing is available on the Mariner Society Cruises Page .
    [​IMG]How does priority disembarkation work?
    Qualifying Mariners will be allowed to choose their disembarkation time as part of the normal onboard disembarkation process.
    [​IMG]How does priority check-in work?
    Look for special signage at each cruise terminal identifying the Four-Star priority check-in line.
    [​IMG]What is included under complimentary laundering and pressing service?
    Normal laundry and pressing service is included for qualifying Mariners. Dry cleaning and express service is not complimentary and will be charged at normal rates.
    [​IMG]What treatments are included in the Spa discount?
    All port day spa specials are eligible for an additional 10% discount for qualifying Mariners. Port day specials vary, and will be communicated onboard.
     
  9. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    [​IMG]Will I receive credit for land days on cruisetours taken in the past?
    Credit will be given for land days on Holland America Line Alaska/Yukon cruisetours, but not for pre- and post-cruise tours and hotel packages in other destinations.
    [​IMG]How does the Priority Shore Excursion benefit work?
    Qualifying guests will be notified when shore excursions are available for sale approximately two weeks before the general announcement.

    For additional questions, please contact the Holland America Line Mariner Society at 1-800-547-9139.
     
  10. ShipMaven

    ShipMaven Forever Remembered

    Thank you for sharing the news, Yonnie.
     
  11. Einstein

    Einstein Well-Known Member

    Gr8 News and red will be pleased to know she is worth more than a Gong now. :D Perhaps we can take advantage of some of those perks next month. :boogie: Thanx for sharing the info KK. :clap:
     
  12. Calgon1

    Calgon1 Awaiting results of mental evaluation

    Quack - quack !!!

    I love it! Obviously, someone in Seattle has put some teeth into their customer appreciation program. Good show!
     
  13. ShipMaven

    ShipMaven Forever Remembered

    This has been in the planning stages for a LONG, LONG time. Finally, it hatched! :clap:
     
  14. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    For us -- it is worthless.

    Free picture -- don't bother having our picture taken -- no one to show them to.

    Spa -- never use it.

    Complimentary wine tasting -- mostly like will be the cheaper one -- I spent time last night checking the time when it was held on our last few cruises -- right when we were at a suite lunch.

    We don't use the mini-bar.

    We don't buy wine packages.

    I don't coffee -- DH uses the machines in the Naptune Lounge.

    You have to wait until you are on board the ship to take advantage of the 50% off speciality restaurant price.

    Since we book a Delux suite -- we already have priority embarkation, priority disembarkation, priority tender service, free laundry -- unless they are going to take that away from us.

    What I would have liked to have seen -- some free minutes on the internet.
     
  15. earl_m

    earl_m Social Host

    It doesn't do anything for the people over 200 days and there alot over 200. why not keep the same levels as before.
     
  16. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    Hope we can hear from some people about the program before we leave on our cruise.

    Many on CC who have many days are worried about long lines to check in -- long lines to leave the ship -- possibly not being able to Pinnacle reservations once they are on the ship.

    And this has happened to us a few times trying to get Pinnacle reservations once on the ship -- and everything was booked!! And being in an SA didn't help -- our concierges could do nothing for us.

    If people who book lower cabins than we do and with fewer days than us -- get what they want -- and all we may want is a simple dinner in the Pinnacle --- and maybe having to wait 3 or 4 days for laundry -- this could be what will make us jump cruise lines.

    There has been talk about who get the VIP status -- some get it with only one cruise -- we have never gotten it.
     
  17. Jeanie

    Jeanie Well-Known Member

    Interesting
     
  18. ShipMaven

    ShipMaven Forever Remembered

    Yonnie - I don't know when you're sailing, nor on which ship, but have a great time.

    Once, in Fort Lauderdale a few years ago, the line for suite check-ins was longer and infinitely slower than the lines for regular check-ins. It was, unfortunately, one of those Murphy's Law cruises where a number of things were not up to HAL standards. :(

    In all my HAL cruises - different ships/different destinations - I've yet to experience a full Pinnacle Grill. Perhaps it's because I rarely sail the Caribbean?
     
  19. Krazy Kruizers

    Krazy Kruizers Holland America Specialist

    The problem with the Pinnacle -- they only allow so many people to eat there each night -- big dining area -- but all tables are never used every night. We were told that they allow no more than 70 people on any night. We have had troubles getting reservations on Alaskan, Canada/New England, Pan American cruises - not just the Caribbean. Thus we make the majority of our reservation before we cruise (and that won't qualify for the new 50% discount).

    I can't imagine what it is going to be like for the embarkation brunch -- considering that on all our cruises they have to have 2 Mariner's brunches to accommonadate everyone.
     
  20. Calgon1

    Calgon1 Awaiting results of mental evaluation

    Quack !

    Will Mariners receive cruise days credits for days on associate lines (i.e. - Carnival, Princess, Holland America, Seabourn, P&O, Cunard, Ocean Village, AIDA and Costa cruise lines)?
     

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