Dismiss Notice
Hi Guest! Welcome to our forums!. We are glad you joined us. If you aren't a member already, please Sign Up! Today!

Johnny Rockets

Discussion in 'Royal Caribbean International' started by magooq, May 25, 2004.

  1. bicker

    bicker Guest

    Businesses are learning to rely on normalized information rather than unsolicited feedback, which is a poor predictor of customer behavior. Talk is cheap; money talks lounder: The effective way to communicate dissatisfaction with a business policy is financially, by not partaking of the service, in this case. By the same token, if enough people partake of the service despite the service charge, then that more than convicingly communicates to the company that the service charge is a good thing.

    As I said about this issue earlier, since it reduces crowding, and keeps teens from monopolizing the eatery, I'm all for it, and would gladly vote (with my dollars).
     
  2. SUNNYDAY

    SUNNYDAY Guest

    but as you have read the earlier comments it did not reduce the crowding or keep teens from monopolizing the eatery . wouldn't a coupon for a one visit per day do accomplish the same.As i see it it is just another excuse to charge a fee. and i am alll for the teenagers having a place to hang out.
     
  3. JeffC

    JeffC Guest

    In addition to these points, why is RCI charging it some Voyager ships and not on others? Isn't 3,000+ people 3,000+ people, no matter what the name of the ship is?

    No consistency in their business practice! I guess that is why Carnival beat them out in buying Princess.
     
  4. SUNNYDAY

    SUNNYDAY Guest

    although i do agree with your comments about unsolicited feed back ,bicker. I am mainly concerned about this becomming a trend incrusing ,for instance on the celebrity cruises where they have a special restaurant that requires a gourmet chef ,and it is very elegant i can agree with the extra charge .but in a diner i do not agree. And although it is only a 3.95 charge i think it is the open door of things to come which really worries me and if people continue to accept this trend ??as you say bicker money talks.
     
  5. Cornhogio

    Cornhogio Guest

    Bicker, you're being very kind about business practice...My sense is that if people vote with their dollars and don't go to JR's, they will simply take it out of the offering and replace them with someone else. No matter how they or anyone else tries to spin this, it's a money grab, pure and simple. I'm pretty sure we won't be going in there in August!
     
  6. SUNNYDAY

    SUNNYDAY Guest

    of course i agree with mrs.pete this has noting to do with crowd control although i think it was a great pr statement to justify the $$$. I think a coupon would definately aleviate the crowd control problem. and it is just as easy as collecting monies. hope this test proves not to be cost effective when they tabulate the dissatisfied customers verses the extra revenue wonder which will win. I think rccl is concerned about the customer and will do the right thing. I also work for the public and i am always concerned about the customer. i will have a wonderful time regardless i am so looking forward to this cruise and as cfurry said ,i will not let this ruin my cruise experience. hopefully by the cruise addicts cruise in october 2005 rccl will not have this charge on any of their ships as has been pointed out to me the exployer does not charge at johnny rockets.
     
  7. SUNNYDAY

    SUNNYDAY Guest

    dear jeffc
    i am also ok with the shakes for an extra charge. as rccl always said that beverages were additional. although ; you can make a difference! rccl asks you to fill out a form and let them know what they need to do to improve your cruise experience ,you may want to express your dismay about the xtra charge. if you do not express your opinion nothing will change, and rccl will think you are ok with this additional expense. and may add a few more to boot .the squeaky wheel gets the grease my friend. you do count.
     
  8. JeffC

    JeffC Guest

    My opinion has been expressed. I have exchanged emails back and forth with Royal since I heard about this and they know I am not happy at all.

    I have no problems with the added cost for the shake. Paid it on the Explorer and did not complain one bit. Gladly pay it on the Navigator in August. But not this stupid surcharge. They will certainly hear about it on at least 4 end of cruise surveys.

    Then, they will again hear about it from me in email once I return. I stayed away from Royal because they charged for everything (mini-golf, JR's, ice skating, rock climbing wall, etc) when they first introduced the Voyager of the Seas. Once they realized that this just didn't work, they canned it. I guess they just need to re-learn the lesson or expect to start losing business.

    Royal has an opportunity to set themselves apart with the Voyager class ships and eventually the Ultra Voyager. Simple math says that if they added $5.00 to every cruise sold, they would make up the diff. Then, use some of that savvy business knowledge to arrive at a working solution for crowd control, if this is truly their concern.

    I have no problems with the surcharges at Chops or at Portofinos. These are both upscale dining experiences requiring highly skilled staff.

    Finally, the Casino's are really crowded at night. Maybe they should add a cover charge at the door after 8 PM! I think I will pass on this recommendation. It fits perfectly with the JR surcharge.
     
  9. SUNNYDAY

    SUNNYDAY Guest

    jeff you have me rolling on the floor laughing . the cover charge at the casino after eight . yea thats the ticket. lol. the funny part of all of this is my husband and i like to play in the casino and we do not think anything about fity dollars on the roulette wheel but it just erks me to be charged in johnny rockets. you know they will not try to curb any action in the casino. but just the fact that you thought of that makes me laugh .your exactly right ,maybe we should bring that to rccl's attention?
     
  10. SUNNYDAY

    SUNNYDAY Guest

    jeff lol . the carry out service comment was so funny and true
     
  11. SUNNYDAY

    SUNNYDAY Guest

    i vote for crowd control in the casino yea like thats gonna happen
     
  12. SUNNYDAY

    SUNNYDAY Guest

    also am i the only one with the opinion that this is a vacation for the children too. what is the problem if the kids like to patronize the diner which caters to teenagers anyway. all of you parents are not cool parents. if you want to talk about waste look what they throw away every day because it is not eaten. a coupon would aleviate all the problems with crowd control .as jeff commented brilliantly" i bet crowd control isn't an issue in the casino." i wonder why. lol.
     
  13. SUNNYDAY

    SUNNYDAY Guest

    oh well, thats all about johnnjy rockets for now. its late and i should be sleeping. i have not been sleeping so well since i got this computer. i just get so carried away . it is now one thirty in the morning am i crazy?
     
  14. bicker

    bicker Guest

    "but as you have read the earlier comments it did not reduce the crowding or keep teens from monopolizing the eatery"

    I've read differing accounts about that. Most indicate that there are more problems without the surcharge than with. As such, it is clearly having some positive effect.

    "wouldn't a coupon for a one visit per day do accomplish the same"

    Coupons are a PITA to deal with, I'm sure.

    "As i see it it is just another excuse to charge a fee"

    They need no 'excuse' to charge a fee. It is a business. Generating revenue is what business is all about.

    "why is RCI charging it some Voyager ships and not on others?"

    I believe the reason was mentioned earlier: They're testing the idea to see if it is advantageous.

    "No consistency in their business practice! I guess that is why Carnival beat them out in buying Princess."

    Where did that bit of irrelevancy come from?

    "I am mainly concerned about this becomming a trend incrusing "

    Customers have the power to simply choose not to partake of such services, to communicate their displeasure. If enough do, then either the surcharge or the service itself will be removed. OTOH, if enough customers still patronize the service, then the surcharge will, of course, stay, and IMHO it should stay, since enough people are willing to pay it. Let the market decide.

    "And although it is only a 3.95 charge i think it is the open door of things to come"

    Again, businesses don't need excuses to charge for services.

    "you're being very kind about business practice"

    Not 'kind' -- just honest.

    "My sense is that if people vote with their dollars and don't go to JR's, they will simply take it out of the offering and replace them with someone else."

    That is a definite possibility. However, remember that it was there aboard some of the ships for a while without surchrage. It could go either way. Surely, though, if they find a more profitable use for the capital that is currently being invested in JRs, then they'll redirect the capital.

    "No matter how they or anyone else tries to spin this, it's a money grab, pure and simple."

    That's as silly as saying that a business needs an excuse to charge money for services. They're businesses. This is what they're supposed to be doing.

    "I'm pretty sure we won't be going in there in August!"

    What will really count is how many people actually don't go because of the surcharge, rather than how many people say they won't go. Recall, above, where I discussed the unreliability of unsolicited, non-normalized feedback.

    "I think rccl is concerned about the customer and will do the right thing."

    In time, everything done and accepted is considered to be the right thing. Remember RCI ships don't have self-laundries. You should hear how something like that would go over at, say, a Disney hotel. People would be building gallows! <grin>

    However, since it is a well-established business practice at RCI, and it contributes positively to the bottom-line for them to force folks to use the ship's laundry service, it is considered to be the right thing. YMMV.

    "I stayed away from Royal because they charged for everything (mini-golf, JR's, ice skating, rock climbing wall, etc) when they first introduced the Voyager of the Seas. Once they realized that this just didn't work, they canned it. I guess they just need to re-learn the lesson or expect to start losing business."

    Keep in mind that VoS was launched at the leading edge of the recession. The last four years have been very bad, financially, for everyone, and customers, especially, have been very price-sensitive. Many services have had to operate, even at a loss, in order to retain market share and weather the storm so that they'd be well-positioned for doing business in the recovery, which is now upon us.

    As the economy improves, expect either prices to increase (unlikely) or surcharges to increase (likely).
     
  15. JeffC

    JeffC Guest

    I am not sure exactly what you were responding to since you didn't say anything new in this last post that you hadn't already said before.

    A number of us voiced our opinions and dissatisfaction and you felt it necessary to restate your two cents to be argumentitive and contrary, I presume. Or you work for RCCL.
     
  16. bicker

    bicker Guest

    Or, I was gone for a week, on vacation, and there were comments made that I had some replies to.

    And no, they weren't restatements of my previous contributions. I suppose you were just being "argumentative and contrary" by suggesting that.
     
  17. JeffC

    JeffC Guest

    Of course I was!
     
  18. SUNNYDAY

    SUNNYDAY Guest

    oh well, if you do work for rccl please tell them of ALL our displeasure with the surcharges bicker. And the most inportant thing is that when the customer is dissatisfied, they will go elsewhere. And the word will get out not to patronize this business ,as you say biker. We ALL hope that the surcharge is not the new trend in crusing. but i do enjoy your response biker, even though i do not agree in many instances. so hope you continue to chat with us, and to remind you that ,you are the minority in this situation.
     
  19. Just got off The Navigator of The Seas yesterday. Really meant to visit JR's earlier in the week, but we were too busy. Finally, on our last at sea day, we went there after Bingo. It was very busy so we sat at the counter. The service was excellent, they took our C&A coupons and charged us $5.90 for a diet coke and an shake, we tipped an additional $3.00. Food was very, very, good!

    Enjoy :)
     
  20. bicker

    bicker Guest

    Remarkably, perhaps, the customer doesn't always go somewhere else when dissatisfied, in the manner you're suggesting. Often, this is because there is no other place that is universally better (same experience for a lower overall price).

    Surcharges are a fact-of-life on cruise ships. Keep in mind that RCI doesn't advertise itself as "all-inclusive" (nor does Carnival or Princess, for that matter). The extent to which elements of the voyage are covered by surcharges vs. covered by the fare will vary with conditions, economic and market. I'm not suggesting a "should" or "shouldn't" situation, but rather simply discussing the business reality.
     

Share This Page