We had a wonderful 10 day cruise with seas like glass...except for our 2nd day at sea when there was just a little motion...nothing worth mentioning and really conducive to being rocked to sleep. As usual the service was fantastic and our S Suite was my usual one that I try to book for each voyage on her. Regina was our wonderful concierge and even though it wasn't all that long ago, Sheila had to take her turn at the front office, but she made sure that Regina took care of us in providing us with our daily fix of chocolate dipped strawberries delivered to our suite everyday. As soon as we got on board, Regina made it a point to tell us that Sheila told her to make sure to give us "special" treatment...and as usual...and I hope as with everyone else in the S Suites, we WERE given special treatment. The upgrade to the library area and internet cafe is marvelous! They did a fantastic job of it. It's now all opened up and each room melds into the other. Estelle, our internet host said she loves it because she gets to enjoy visiting and talking with the pax instead of being cooped up in one little room. The Neptune lounge is now a hot spot and our suite was so close to the lounge that I was able to use the internet in my suite and on my verandah....now that was really great. I don't eat in the Lido much, but I'm wondering if anyone knows: Did they just change it so that you can get the WHOLE dining room menu there? I didn't seem to notice that on my other voyages and I'm not so sure I like that all that much. I can understand people not wanting to get dressed for dinner, but I do believe that in the past, if you didn't want to have the dining room menu you could go to the Lido and have a buffet type meal with roast beef or ham or other things that weren't on the dining room menu. Maybe I just overlooked it before, but I think if they want to serve the complete dining room menu in the Lido, they should use just half the Lido for that and the other side for items that weren't on the dining room menu so that one could have more variety. Just a suggestion. Our area of the dining room seemed to have some problems with the service that never did get rectified, but we handled it pretty well. We were at a table for 4 and when we all ordered steak and we all wanted it done differently they constantly mixed up the orders. Our waiter, Lalu was always sorry, but he told us he didn't have any way of knowing which steak was which because they all looked alike coming out of the galley. All at our table being professionals suggested that they use those little different colored "steak identifiers" back in the galley before they brought them out and that way we wouldn't have to spend time switching plates and sides around. Other issues with food service had to do with room service. I only used it once because the one time I used it was so dreadful that I didn't want to take a second chance. I ordered breakfast and when room service brought the tray, he literally put it quickly down on the table and took off like a flash....I had to chase him down to give him a tip. He didn't even have time to stay and take the lids off the plates to make sure the order was correct...which it wasn't. The galley forgot half the meal and mixed up the other half. I was talking to Regina later that day and just mentioned some of the crazy things that were happening. I made it clear I wasn't complaining because I can understand how busy food and beverage can be. She took it upon herself to make a report because she really saw that all the problems seemed to be coming from one direction...the galley. I guess her report did some good, even though things never really changed in the dining room...always mixups, but the maitre di did come to our table to apologize and told us if there was anything we wanted just to tell him. All we wanted was for the us and our tablemates to have our meals served properly, and to have the iced tea not be like lemonade. When I went back upstairs Regina told me that the head of the dining room told her to tell us that whatever we wanted from then on to let her know and they would prepare it especially for us and to accept their apologies. Ok...that made me happy..although I didn't take them up on the offer. The Pinnacle Grill was tremendous and the food and service was wonderful and we had such a great time with Johnny. Our meals at the Pinnacle were enjoyable. I also liked the idea that PH and S Suite pax could have our breakfast served in the King's Room. I liked that alot because we didn't have to be seated willy nilly and our meals were served on time. The only thing we all laughed about for breakfast was that when any of us there ordered hash browns, it would be a surprise what type of potato made its way to our tables. I have seen many people ask about tipping in the Pinnacle and I've seen many people say that the tips that are automatically charged to our account do not include the Pinnacle. I figured I'd ask Johnny...he told us that our automatic gratituity certainly does include the Pinnacle, but that they would also be very pleased if we gave them a little extra cash...which we did....happily. There is another thing that goes on now in the dining room that I never noticed before, and that is that there are more "extra" shows that go on in the dining room. I can understand the "Baked Alaska" parade because it's tradition, but there are others that I think take up too much time from the waiters and asst. waiters that could be spent on better serving the meals in a more timely manner. It seems to me that each waiter has too many tables to take care of. Maybe they need more help in the dining room. The food on HAL, IMO, is just "so-so". Some things are better than others IMO. Some people rave over the meals and I imagine it's a matter of taste. I believe the food is better on Celebrity and Carnival than on HAL. They have lots of fancy names, but I don't think the dishes live up to the names. Would that stop me from sailing HAL and especially the VODM? HAL no!!! I'm already going to book another cruise on the VODM in the fall..and can't wait for it. Is there room for improvement? There always is and I don't expect everything to ever be 100%. Our cabin steward, Adi, was wonderful and so was everything else. I just truly believe they can improve the food service in the dining room and the Lido...and room service. The cruise was wonderful and I'd recommend HAL to everyone. I didn't go to any shows...I've seen too many in my time and they're all pretty good and pretty much all alike. We did take a "Best of Dominca" tour that was really worth the $39. The spa was great. I really cruise to relax and do or don't do whatever I like. I live on a beach, so I'm not interested in going to the beaches on cruises. I sure did lay around, get pampered and got some much needed rest though!