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Let's set the story straight on the shipboard credits ;)

Discussion in 'Holland America Line' started by ShipMaven, Jul 6, 2004.

  1. ShipMaven

    ShipMaven Guest

    I have spent over 2-1/2 hours on the phone with HAL today.

    Promo 7035 is available ONLY to AAA agencies.

    Promo 7031 is a consumer onboard credit sent out in flyers by HAL directly to consumers, not to travel agents. It does not apply to all sailings, and even to sailings on which it's applicable, it is not always valid - for example, if you booked under a promo with an upgrade, not valid; if you already have a shipboard credit, not valid, etc..

    If you do qualify for an onboard credit, the amount per person depends upon the length of the cruise and the cabin category for which you paid.



    Post Edited (07-06-04 21:28)
     
  2. maw

    maw Guest

    Thanks Mary Ann for the clarification on this. Always so confusing.
     
  3. Orcrone

    Orcrone Guest

    Maw,

    Don't know if you have the credit, but I was able to use 7031 on the Hallo-weenie cruise. Now that I think of it I may have learned about it from you months ago. In that case, NEVER MIND.
     
  4. Golfgrl1911

    Golfgrl1911 Guest

    Well Shipmaven....All of that very well may be the case..however, I did get the 7031 Promo of $100.00 per cabin by simply calling the web site by which I purchased my cruise (CruiseValueCenter.com), explaining to them about the info that was being passed on from people on this web site, they made a call to HAL and very graciously informed me that I was the bearer of a $100.00 shipboard credit. ($50.00 per person) I couldn't be happier!!! It never hurts to ask!!!

    p.s. Why were you on the phone for 2 1/2 hours? My agent found out all of that in 10 minutes.
     
  5. ShipMaven

    ShipMaven Guest

    Golfgirl,

    1) Obviously, your booking qualifies for the credit, so there was no problem getting it. Most, but not all, of my clients' bookings also qualified - and some were already booked on better promos.

    2) Not that it's anyone's business, but earlier today, certain lines that we call were tied up as is not unusual after a holiday weekend.

    3) And again, not that it's anyone's business, but I happened to be calling about numerous bookings and various matters, including the 7031 promo and clarification on promo 7035. HAL has quite a few promos floating around, not just one or two. And there's also such a thing as making new bookings as well... ;)



    Post Edited (07-06-04 22:27)
     
  6. Lisa63

    Lisa63 Guest

    Mary Ann, thank you for your arduous work to clarify this situation for those who asked. As I said before, everyone, she is a real gem! :)
     
  7. iluvcruzin

    iluvcruzin Guest

    I stand corrected on the AAA discount. The representative I talked to from HAL gave the wrong information. This is not something new.. I was also given wrong information from HAL on the drink cards too - said they don't charge gratuity - only on alcohol. Those experienced purchasing them said they do. So.. I guess no more phone calls to HAL for clarification.
     
  8. Orcrone

    Orcrone Guest

    Does anyone know what credit 7031 will provide for either an outside or verandah (either category B or A) room on a 10 day cruise?



    Post Edited (07-07-04 11:35)
     
  9. ShipMaven

    ShipMaven Guest

    Thank you very much, Lisa.
     
  10. ShipMaven

    ShipMaven Guest

    Maw - thank you.

    Maureen - contrary to what some think about TA's being useless in the booking process, much of what we do some days is separating fact from fiction. We have to track and clarify a lot of misinformation at times before we can pass information along to our clients.

    Orcrone - your TA is the one who can best answer your question since you were able to use 7031 for your Maasdam cruise. Promo 7031 is sent to consumers, not to TA's, with the purpose that the Client goes to the TA armed with that promo and then we see if it applies to a cruise in which you're interested.

    I wish I could say that we (TA's) get the info first and can approach our Clients with it, but it doesn't work that way with certain promos such as 7031.
     
  11. Orcrone

    Orcrone Guest

    ShipMaven,

    Thanks for the info. Having called HAL myself I wonder if the 2 1/2 hours you spent were broken up as 10 minutes with the agent and 2 hours 20 minutes on hold?LOL

    It seems like it would make life a lot easier if the cruiselines provided TAs with updated promos. They could look through and select the best ones for their clients. As for my specific question I noticed in another thread that someone used 7031 on my sailing for a $100 per person credit in an 'S' suite. So I could pretty safely assume that 7031 would be $50 - $100 pp for an A or B.

    Thanks again,
    Marc
     
  12. Judi

    Judi Guest

    One of the reasons I never discuss the price I pay for a cruise is that prices within the industry vary widely.

    Some of the larger internet agencies give you back some or all of the commission they earn and charge a flat fee instead.

    Other agencies throw in certain "perks" like shipboard credit, wine, photo credits, casino credits, etc.

    Given the fact that I was "in the business" for several years, I know better than to expect any of the promos that the cruise lines offer themselves. If I get it, fine, if I don't, that's fine, too.

    I have an EXCELLENT Travel Agent who has literally saved us thousands of dollars over the past several years, so I'll stick with her, thankyouverymuch!
    =love =love



    Post Edited (07-07-04 12:40)
     
  13. Orcrone

    Orcrone Guest

    Judi,

    Just a bit confused about your post. We were just discussing a couple of promos that HAL is running. No one was discussing what they paid for a specific cruise.

    Why wouldn't you expect the promos that the cruise lines offer. I assume that it comes strictly out of the cruiselines pockets.

    Finally, I don't think anyone suggested you should switch TAs.

    Judi, I'm not being negative. I just don't understand your comments. I don't think that anything was said in this thread about what anyone paid for a cruise, switching TAs, etc.
     
  14. Judi

    Judi Guest

    Sorry, I led you astray.....guess I took the long way around what I was trying to say.

    What I meant, basically, is that the cruise lines put sooooo many caveats on their promotions (like, applies to new bookings only or, a cabin in the same category as you are booked in must be available, etc., etc., etc.), that by the time the news gets out, they are no longer available....or, a TA has to fight tooth and nail in an attempt to get them for their clients, thus chewing up his/her time.

    As for my TA, I didn't mean to imply that I thought someone suggested I should switch TAs. I guess what I was trying to say was that there are good TAs out there who will work 24/7 to get their clients the best price available to them, even if it means holding on the line until they are almost falling asleep!

    I guess my communications skills need some sharpening up. :(

    Sorry for any confusion.



    Post Edited (07-07-04 15:31)
     
  15. divinggirl

    divinggirl Guest

    I just called Cruise Value Center and they told me this promotion was valid for new bookings only, and they just introduced this promotion recently. I booked June 17 on the Zuiderdam on 8/21/04 and they wouldn't apply it. All you who received this promotion after you had already booked, can you tell me if they're being truthful?

    Thank you!



    Post Edited (07-08-04 13:35)
     
  16. divinggirl

    divinggirl Guest

    So, I am being proactive and I called HAL, who told me that there is a "Mariner" credit (promo 7032?) from my TA already listed on my booking, so they can't apply 7031 to my booking. So why would CVC tell me no go on the promo, and then go and add it? All you TA's or ex-TA's out there, any thoughts? The nice lady at HAL has no access to the amount of credit, she can just see that it's there. So how do I go about figuring out if I actually have credit and how much?
     
  17. ShipMaven

    ShipMaven Guest

    CVC may have already applied an upgrade or another promo to your booking. If that is the case, then it is correct that 7031 does not apply. HAL won't allow "double-dipping". ;)

    Call CVC, tell them you understand that you have a Mariner credit - Promo 7032 - on your booking and ask them for details. I presume CVC had given you your booking number?

    And, yes, I'm a TA. :grin
     
  18. Orcrone

    Orcrone Guest

    divinggirl,

    I'm not sure about the questions in your last post. But I booked through my TA, then later learned of 7031 through C@. I called back my TA and she had no problem getting the credit. I also changed cabins/categories and still kept the shipboard credit.

    Judging by your name I assume you scuba dive. Any suggestions about how the diving is in St. Thomas, St. Martin, St. John's, and/or any operators to use or avoid?

    thanks,
    Marc
     
  19. divinggirl

    divinggirl Guest

    Thanks for the quick replies! I just got an email from CVC, they've changed their tune, I guess, and gave us $100, but, (maybe I'm being greedy here) the promo is $50 per person, correct? We've got 3 on our cabin, so I'm trying to see if they'll bump it to $150. If not, I guess the $100 will have to do. :)

    Shipmaven, I kind of got that you were a TA from reading all your knowledgable posts, I appreciate the first-hand info!! People like you are invaluable to this board, IMHO...

    Orcrone, I've never been diving on that circuit, unfortunately, we're more Western Caribbean/Pacific people! But I can recommend going to the boards at scubadiving.com, there are soo many trip and operator reviews there. I live and die by that site when booking dive excursions...

    And can I ask one final (dumb) question? Why does everyone refer to this board as C@, and why the @ at all, instead of CA?



    Post Edited (07-08-04 15:18)
     
  20. Orcrone

    Orcrone Guest

    divinggirl,

    thanks for the info about the scubadiving.com. As far as C@, I have no idea.
     

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