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My experiance on the Norwegian Star

Discussion in 'Norwegian Cruise Lines' started by drjohnnygayton, May 19, 2009.

  1. I purchased an Alaskan cruise from L.A. to Vancouver through Delta... We arrived for the cruise around 2:30. All of the porters had left. Despite having a 9 year old and a 12

    year old handicapped daughter, we had to take all of our luggage on board ourselves. No one offered to help. There were plenty of cruise ship employees watching our struggle,

    but none offering to help us out. The next disappointment was to learn that there were no programs for tweens and our children would have to be with the toddlers. The youth

    counselors also told us that the Nintendo Wii was reserved for the teens, so my children were crushed. Of course the ad about the 2 story video screen did not apply to the

    Norwegian Star. The kids had brought their laptop to spend time on the internet. Of course we found out that the nominal fee for WiFi was rather outrageous, which prevented them

    from using their laptop. BTW, our car was broken into in downtown Vancouver and all of their electronics including the laptop were stolen. NCL should warn its passengers about

    downtown Vancouver and theft. It turns out that it is the number one area in North America for burglarizing cars. The 3 days at sea were uneventful, but we had to be with the

    kids the entire time due to the lack of tween programs. We kept hearing announcements about booking your excursion through NCL due to the guarantee and protection. We booked the

    Juneau Salmon Bake and glacier tour through NCL. Here is our experience:

    1) The bus left late.
    2) It was hot on the bus, but the air conditioning did not work. Numerous people complained to the driver.
    3) We sat on the bus over 20 minutes after the glacier departure time. Again no air conditioning. BTW, when my children went to get on the correct bus the driver would not let

    them on. She proclaimed that she did not have any children on the bus. When we assured her that they were indeed with us, she said they must have been so quiet that she did not

    know they were there.
    4) The trip to the salmon bake was without air conditioning.
    5) The salmon bake was a disappointment. There was a line to get a container containing a paltry amount of clam chowder. The buffet food quality was poor. The promised ribs

    never materialized. After a long wait the salmon was dry and had a crunchy sugar sauce. None of us ate the food. The water in the bathroom was so cold that it was painful.
    6) Nancy complained to the staff and a nice young man named Chris took us to McDonalds, where I fed the kids. He took our cabin numbers and said that they would reimburse us

    for the bake.
    7) When no reimbursement arrived Nancy complained to the front desk staff. They told her to return the next morning and speak to the excursion director. When she arrived he was

    not there. She gave the details to one of the ladies who said that we would hear something that day. When we had not heard anything by the next morning she again complained and

    was told that she would hear by noon. I knew then that the excursion department was not going to do anything. Sure enough when the letter arrived it basically said that we were

    not entitled to any reimbursement, because we left the excursion early. Of course I was dealing with 3 hungry people, 2 of which were children, who were not going to eat the

    food at the salmon bake.

    Ketchikan went fine as did the most of the rest of the cruise. The service in the main restaurant was pretty slow, but the service in the specialty restaurants was excellent.

    Our steward was very helpful and pleasant. Sarah in the fitness facility was very knowledgeable and as nice as she was knowledgeable. The fitness juice bar person was also

    responsible for the ice cream bar, and that created some long lines. The cruise staff and director could not have been nicer on the cruise. The entertainment was outstanding.

    In conclusion, an overall nice cruise gave us a bad taste in our mouths because of the excursion.

    Johnny Gayton, M.D.
    Cabins 9113 and 9118
    Eyesight Associates
    216 Corder Road
    Warner Robins, GA 31088
    2006-8 World Deadlift Champion
     

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