I recently booked a Category C cabin for the June 24th British Isles sailing of the Grandeur of the Seas. I called after a few days to determine if the extra cost of a B cabin might be worthwhile. When I called reservations to ask about any amenities I specifically asked about complimentary laundry and dry-cleaning (I made a note of the date I called and to whom I spoke to.) Along with a bigger cabin and balcony and a few extra perks like robes and flowers, we changed to a B cabin when I was told that the B cabin came with complimentary laundry/dry cleaning. When I called customer service on another matter I asked how would the ship know not to charge me for this service. I was told that it is not a service they offer but they would e-mail the ship to make sure that it is on my booking record not to charge me since I was told it was free. Today, they called me back and said that the ship's personnel told me that there is no way they can fulfill this since there are no butlers or lounge on this ship. What do you think I should do? We are three people and on a 12-day cruise, the complimentary laundry would have been a savings for us. Thanks for any help.