Maven: IT IS VERY GOOD TO HEAR how rapidly the issue was addressed. I am sure your clients were most impressed/pleased. We know the massive volume of e-mail they get and how guarded they are about handing out their addy's. When you have shared a cocktail, a laugh, a pleasant visit in the past with the person capable of managing "a fix"........it doesn't get much better. You, of course, are in something of a different position than us. We just board to be pampered, for DH to get some R & R, to visit our friends who just happen to live aboard the ships. These are people we would want to have as our friends if they lived in our neighborhood....they happen to live at sea for a good part of the year so that is where we go to visit them.