Just got back from my very FIRST cruise aboard the GOLDEN Princess that sailed out of San Juan to New York City, originally scheduled May 1-8. Being this is my first cruise with Princess (I am a devoted RCCL member with 5 cruises under my belt), I would have rated Princess very high on overall satisfaction.... ...that is, until the tackiness the cruise line showed towards its travelers this past weekend. On Saturday evening the Golden Princess got caught in a rather nasty storm while heading up the Atlantic seaboard towards New York City. The Captain made a very brave decision not to push ahead ahead any further. He slowed the ship and announced that the NYC arrival would be delayed by one day. I have to applaud the Captain's decision. He took into consideration the safety of the travelers over meeting any scheduling deadlines. After all, the Golden Princess was due to leave NYC on its scheduled arrival day for a Transcontinental sailing out towards the Mediterannian. There is a huge nasty side-effect that comes with a decision like this to delay arrival. We experienced those side-effects first-hand and were sort of put off with the manner in which Princess tried to make additional monies over distressed passengers who were GREATLY inconvenienced by the added day of travel. Imagine all the people on board who had plane tickets back home out of NYC area airports. Imagine the people who had limousine or family rides lined up. Imagine the people that had to be back at work on Monday and were losing a day's pay for not being back on time. I have never seen a ship full of discouraged passengers who were full of panic over how they were going to get home. The only help that we saw Princess provide these people inconvenienced by THEIR decision was that they made a phone available at the Purser's desk that you had to wait on a line that was ALWAYS a two-three hours wait to use at any given point of the day. Princess also offered to help reschedule airline itineraries for those who booked airfare through Princess but claimed they could help no-one that scheduled a flight on their own. This is where it gets real tacky.... There are phones avalailable in every room aboard the ship. Princess should have provided ONE free phone call out of room for any passenger that was put out by the rescheduling decision. Instead, they made oodles of money from passengers who called from their rooms rather than wait on a 3-hour line for a free phone call. The call from a room? A standard $4.95 per minute with NO discount offered. Furthermore, Princess had the audacity to charge everyone an extra $10 on their bill for gratuity on a day that ultimately inconvenienced a huge portion of people who were traveling that week. Before anyone slams me for making complaints about all these extra charges, let me make something clear.... I realize that the Captain made a decision that I agreed with all in the name of providing passengers with the utmost safety. However.... There are people who were greatly inconvenienced and lost a lot of money because of that decision. People missed flights. People had Broadway show tickets and sightseeing plans that were abruptly cancelled. People missed work and probably lost pay. Why does Princess feel they have to further profit off of these people? Couldn't they offer a free phone call from the room or perhaps at the very least, a reduced rate? Did Princess really feel it necessary to tack on an extra $10 gratuity for a day that wasn't scheduled? I am all for taking care of the staff through tips, but I am certain the staff can understand this sort of inconvenience affects EVERYONE. And couldn't Princess have gone the extra mile to help those that did not book their airfare through the parent company? I'm really saddened how a wonderful cruise that was so much better than any RCCL cruise I have ever been on had gone suddenly sour because Princess wanted to scrape a couple extra dollars from inconvenienced travelers. And you know what? Before you flame me for making these points, I'd like to hear the opinions of those that were on the same cruise we were on. I'd like to hear their stories and how they feel about the manner in which Princess handled some of these extra charges. Thanks!