Hi eveyrone, We are back from the Holland America Rotterdam ship, sailing from New York to Montreal, and here are our comments. Though it was foggy and rainy, the cruise was a wonderful ezperience. There was good and there was bad. I got sick the second night, and received the Doctor's needle to get me through the night. The third night, I met a passanger that told me of a cocktail which works. I used it and I was fine from that time on. The cocktail was a combination of the sea sick pills, Zantac tablet and 1000 milligrams of Ginger. It worked like a charm. The Zantac took care of the queezy stomach, the 1000 milligrams of Ginger (you can buy it from a health store works on nausea. It is the combination that works like a charm. The Pinnical Grill was fabulous and worth the 20.00 per person (we ate there four times) in the twelve days. The dining room staff were very nice, and the food was okay. The service and food in the Pinnical was what I have been told Holland America used to be like in the dining room. In general, we heard a lot of grumbling from suite passangers that the "service" and small extras have been cut. Our opinion was that we expected a little more polish and service in having the Penthouse. There were no extras to speak of. Our cabin stewart had no personallity and was not pro active in making our stay special. He just did his job. I expected more. Small things like, our flowers were not changed, even though they were dying and looking sad. Our cabin had problems, the sliding doors whilstled when closed, the air conditioining worked, but no heat, and the dimmer switches int he living room were broken. These are items that the cabin stewart should have known about when the last passangers left. It shows me that Holland America is not on top of their staff and are not chekcing the details in the suite. I understand that Holland America has now terminated the second conceriege in the Neptune lounge, so from now on there is only one person there. The concierge, Chantal was fabulous, the best employee of Holland America. Holland America would do well to learn from Chantal about service and make her the offical standard of their cabin staff. Just in closing, to explain our disappointment in Holland America it is based on the fact that we paid 8000 US per person for the Penthouse. If we had paid 1000 to 2000 per person, I would be very happy with Holland America, we would be getting GREAT VALUE FOR OUR MONEY.but we werent we were paying top prices and got boiler plate service., The S suites paid about 3,000 to 4,000 per person, and the feedback I got was they did not get the value for their money either. All in all, I would say that Holland America is a fabulous GENERAL CRUISING experience. If you want something extra, it may not be the right cruise line. We WILL CRUISE AGAIN, but before we book Holland America, we will check with you fabulous cruisers to find out what the status quo is on the Holland America ships, and if it has slipped we will look at other lines which offer a little more. If they improve , we will sail Holland America again. To go on record, even after all my negative comments, cruising was a lot of fun, we met great people (Jim and Maxine included) (Tom we never did find you with your T-Shirt on board). (our table mates were fabulous) Mark PS. Just a note, the last night I left the OPINON CARD filled out with Roger's opinion card not yet finished, and they both disappeared when we got back to the cabin. I wonder if the Cabin Steward found it read it and found that I had given him a low 7, and it mysteriously disappeared??? The cabin stewart was NOT FRIENDLY the last day, I guess the 120.00 tip was not enough for medicore service, or he did not like what Is said. I guess I will never know for sure.