Hi Pnorth. Thanks. I've called Carnival 3 times already about getting a new video sent to me. I'm not going to purchase a new video because I already purchased one. but when I got it home it was blank. But they told me they contacted the ship to see if they have any videos still available from our cruise. So I don't know if I really can get a video or not. It takes 6-8 weeks to hear back from the ship they said.... So we'll see. Are you doing the 4-day cruise or the 5-day??