I have recently returned from a week on the Pride of America. We returned home on July 25, after spending an additional week in the Islands. I must express my severe displeasure with your irresponsible and blatantly false representation of the 2-Bedroom Deluxe Family Suite (Unit 9000 â€“ AC). My family will never know of the destruction you have done to almost two years of my planning. Planning began on this cruise in late 2008. NCL representatives recommended the 2-Bedroom Deluxe Family Suite would be the best way to travel to the Hawaiian Islands and celebrate them with my family of 4 adults and 1 child (14 years old). Our cruise was booked in October 2008. I was led to believe there would be two bedrooms and a separate area with sofa bed to easily accommodate five people. My wife was the only other family member who knew of our accommodations on the ship. Initial boarding was a pleasure. Our luggage was marked with the RED PRIORITY stickers. We literally flew through the registration process. I could see the questions in my familyâ€™s eyes at what was happening. I was â€œin heaven.â€ We were on board by 12:45 PM and our suite was available at 4:00 PM. Imagine my total shock when I realized that the only separation between the first bedroom and the sitting area was a curtain. Then I discovered there was NO sofa bed. The final indignation was that the second bedroom was an inner cabin with NO window/porthole. My grandson was to sleep on a pull down bed that left about 18 inches of headroom above his parentsâ€™ bed. See attached photo. The only viable alternative was to have housekeeping bring in a roll away bed every evening, and not use the pull down. The roll away would be placed in the open sitting area. Since there would be very limited or no privacy, my daughter and her husband would sleep in the main bedroom with him, while my wife and I would use the second bedroom. Note: The bed delivered to us was so worn that my grandson attempted to sleep at either end, away from the middle. He was AFRAID to say anything. The historical rule of â€œfirst on the ship/last luggage deliveryâ€ was in effect. Our â€œRED PRIORITY TAGSâ€ meant nothing. Our â€œpriorityâ€ luggage finally arrived at 7:00PM and was placed outside the suite, in the hallway. There was no offer of assistance to either bring them in or help with unpacking. This was another advertised courtesy to suite passengers that never really existed. In summary, due totally to your use of false advertising and incorrect information concerning the true accommodations on Pride of America, my major goal of having the family travel in comfort and luxury was destroyed for me. I spent approximately $2400.00 per day for seven days to sleep in an inner cabin with no windows and use a bathroom that was so small I could not get a suitable photo. When I shaved, the water actually wet the toilet seat! My nights were so upsetting that I never turned on the 30-year-old, 9-inch screen television in this room from hell. See attached photo. I will be posting this information on â€œCruise Criticâ€, â€œNCLâ€, other web sites, and sending it to ICE Gallery on Tuesday, August 3, 2010. This permits you five business days to respond to my letter. I will include any response from NCL, with your approval, in the web report. Hopefully, I may warn other travelers, in advance, before they accept NCL accommodations or information. The severe inaccuracies in your literature and false statements by your NCL representatives are a disgrace to the cruise industry.