I too am very disenchanted with NCL ... I have cruised on several of their ships, including the Norway, the Wind, and the Sky and now the Star and since they have gone to the "freestyle" the service has dropped drastically. I just got back from the Mexican Riviera cruise and vowed never again. I find it absolutely deplorable that the suites have gotten smaller, no more fringe benefits for paying the extra price for the suite. Before NCL was bought out they have started nickle and diming you to death. I am absolutely against the outrageous surcharge for eating in the optional dining areas. I remember when LeBistro was only a $5 per person cover charge, which I believed to be truly worth it as you had a wine steward, dedicated wait person and a mait tre d (sp). On this last cruise none of the staff in the optional dining areas had any sophistication or polish in any way. The food was mediocre at best so I must laugh when they say optional fine dining ... where is this restaurant and how much more must I pay for it? Also, it is absolutely a crime to pay the extra freight for a suite and not be able to order a full breakfast in your room. And then insult to injury ... now they charge for water in the suites ... something else that was given to the suites. In years past you also got little treats a few afternoons, little truffles or chocolate dipped strawberries, etc. Well, not any more. Something else that has gone by the wayside. I was on the exact same ship (Star) last year when it was in Hawaii and found it interesting that when they brought the ship over to the mainland that someone saw fit to paint stars all over the side of the ship ... what is this a Carnival ship??? Last but not least, what idiot came up with the idea of turning the shopping on the ship into one great big room? What happened to the "boulevard" of shops???? When you are out to sea for 2 days or more one wants to spend some time strolling in and out of the shops but now, on the Star, anyway, the have put everything in one big room in the front of the ship no less (where I saw many people come in and run out from getting seasick) which takes you all of about 10 minutes maximum to go through. Very, very disappointing. Okay, I have had my piece and agree or not ... spend you money for mediocrity or not. Live and let live but I won't be spending my hard earned money on mediocrity.