Its amazing to us, but we booked our cruise thru a travel agent. We did our preferences on Princess.com. But to change your bed from twins to queen, the website says call princess or your travel agent. We called Princess, got thru all the security stuff, verified our flights and all that, then we asked to have our beds changed to queen (a simple keystroke at most?) Princess told us we had to contact our travel agent, and they could call Princess and make the change. Sounds counter productive to us! Anyone else have similar stories?