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john, 11-13-2011 |
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Wonder why cruise lines often have a bad reputation? After this couple's cabin was flooded by a busted water pipe, Royal Caribbean Cruises refused to ...
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Wonder why cruise lines often have a bad reputation? After this couple's cabin was flooded by a busted water pipe, Royal Caribbean Cruises refused to refund any portion of the cruise fare - instead offering only a 50% on a future cruise. This was the couple's first vacation after the husband served in the Iragi War. The cruise line's PR department issued the understatement of the year: "We . . . sincerely regret if we did not satisfy their expectations." The Army vet responded: "You guys promise a vacation of a lifetime...but you've given up on us and not tried to help us out." Do you ever wonder why cruise lines like Royal Caribbean have bad reputartions? For more info, go to "Soaked at Sea" - Cruise Law News: bit.ly (Video courtesy WHDH Channel 7 Boston) - More Cruise Videos at Cruise Videos.