The Bryce family believes dehydration triggered Don's heart attack and that a visit by the doctor and some IV fluids might have saved his life.

Instead he died on the floor of the couple's Holland America, MS Rotterdam cabin, number 2629. Two minutes later the doctor arrived. (See Previous Story-Part One).

Don Bryce’s medical history of heart trouble, and the fact that he had a pacemaker, was information contained in the ship’s medical charts.

To make matters worse, Marlene Bryce says after Don’s death, Holland America abandoned her in a room.

"It was horrible, absolutely horrible," says witness, Deanna Soiseth to KOMO Television in Seattle. "She was just there by herself in shock." Nobody checked on her to say 'do you need help ma'am?'"

Soiseth is describing what could be called in legal terms, “emotional distress.” But emotional distress is not a basis for a lawsuit, according to the cruise lines. It’s in the fine print says McGill.

So if the toilets don’t work for a week, or the ship has to deviate from its itinerary and stays off the coast instead of going to the Yucatan, or you are scared when the ship takes a 90 degree turn?

“The ticket says there is no cause of action for emotional distress” says McGill....