|Age:||18||Cruise Line:||Princess Cruises|
|Number of Cruises:||1||Cruise Ship:||Golden Princess|
|Overall Rating:||Date Sailed:||12/21/2011|
|Embarkation:||Los Angeles, CA||Destination:||Hawaii|
For the whole two month, I spent countless time talking to their customer service, customer relationship department and lost and found department. I found their customer relationship representatives are extremely hard to reach and unhelpful. No one did step out to really solve my problem but only try to persuade me to find other departments to solve the problem. I find they are very passive and they sound like they are giving me a mercy instead of compensating what they have done wrong.
My luggage contains just my old clothes and personal belongings, but I bet every traveler understands that the luggage is almost my life when I am away from home. I not only lost all my booking fees, which is about 2400 dollars but also my whole winter break was ruined that I had to spent my Christmas Eve and New Yearís Eve in a tiny motel room without my luggage.
The lesson I got out of this terrible experience is whether the money you pay is really for the people who are passionate about creating your dream vacation or just fulfilling their duties. I admit the main reason I booked with Princess Cruises was their reasonable price. However, after my experience with their uncompassionate employees, I find whether people are helpful when problems arise is a way more important factor to consider. I can see what a mess it is for Princess as a company and how poor the communications are between departments and departments. I strongly advice you to think it over before you book any cruise line with Princess. If you don't cause any trouble, I think you will be fine but if you do cause a little bit trouble, you will need a cruise company that really care about how their passengers feel instead of a company like Princess Cruises that try to find excuses to blame all the problems on their customer side and escape from positively solve the problems.
When I deal with these things during my holiday, I did research online and found many similar cases. I believe that apparently I am not the only who suffers from the similar problems. It must be their companyís own problem that makes so many mistakes.