Just returned from a 10 day Panama canal cruise on the Holland America ship Zuiderdam. We had an outbreak of the norovirus that really was terrible. Our daughter was extremely ill and my husband and I got sick the day we got home. Many people were sick during the cruise and were confined to their cabins. The food service was handled by the crew and all the Lido food stations were shrink wrapped to help prevent the spread of the virus. This was our second cruise and we were totally disappointed with the entire experience. Everyone had told us that HAL was far superior to RCCL which is what we cruised before. This was not our experience. Our cabin was not clean when we arrived the first day - we had a balcony and the window was so dirty, we couldn't see anything out of it. The bathroom was not clean - in fact, the bathtub had a large crack that was filled with black mildew. The carpet was soiled and in general, the room didn't seem very clean. Also, our sheets were never changed during the 10 day trip which was surprising especially since there was so much illness on board. We visited with many people on board who had cruised many more times than we had and the general consensus was that this was the most unpleasant cruising experience they had ever had. There was a great deal of rocking throughout the entire trip which translated into sea sickness for me. The food in general was mediocre and it was next to impossible to get a soda even though I had a soda card. Based on this experience, I would never sail with HAL again. Just wondering if anyone else had this type of experience and if they received any sort apology or compensation from HAL.