THE CANETTO

earl_m

Social Host
[HR][/HR] The Canetto is the free restaurant on the HAL . If one dines there, is one expected to tip the waiter at the end of the meal ?
 

Krazy Kruizers

Holland America Specialist
We always tip the staff in the Canaletto.

The last couple of weeks -- 3 ships are now charging for the Canaletto -- Zuiderdam, Westerdam and Oosterdam.

On those 3 ships it is $10 per person. And with that price they are including a glass of house wine, a glass of beer or a glass of soda.

Don't know if this will be going fleet wise or not.
 

George C

Well-Known Member
I am not sure if we are "expected to tip " we ate there once and I am sure we did service was great, not sure if I would tip if service was not. Since there is a service charge that is added to your account for the general pool.
 

Krazy Kruizers

Holland America Specialist
Yes -- the Canaletto workers do get a tiny portion of the Hotel Service Charge.

We are just accustomed to tipping when we have good service.
 

Judi

Well-Known Member
Re: THE CANALETTO

We LOVE Canaletto! If they charged $10.00 for it, we'd gladly pay! We typically tip in Canaletto and the Pinnacle Grill.

Our plans are to board Amsterdam and immediately go to the Pinnacle and Canaletto to make reservations! :doubleup:
 

earl_m

Social Host
Re: THE CANALETTO

The Pinnacle Grill we always tip. The Canalette I wasn`t sure , now I know ! thank you!
 

Krazy Kruizers

Holland America Specialist
We enjoyed the Canaletto on the Amsterdam and the Noordam.

But on the Maasdam -- horrible service - food was bad. As a result in 25 days we only went one time.
 

Lurline63

Well-Known Member
Interesting, as we had excellent food and service in Canaletto on Maasdam last summer. I guess it comes down to luck as to who's on duty.

We tip, as well.
 

Krazy Kruizers

Holland America Specialist
Maasdam

I ordered the veal dish which I have had on other ships.

When I cut into the meat -- tons of water poured out. The crust was soggy and the meat so tough that if I threw it against the window -- I think I would have broken it.

Service was terrible. We were the second set of people to be seated at 5:30. Several other tables of 2 were seated after us. We waiter over 15 minutes before our waiter even came to the table to give us menus and/or ask us if we wanted any drinks. Another couple we had met on this cruise came in 15 minutes after us. They were long gone by the time we ordered dessert.

And then we were told that this ship doesn't do the cotton candy.

Comment card at the end -- we gave Canaletto a low grade.
 

Judi

Well-Known Member
Re: THE CANALETTO

That's truly a shame, KK. We only experienced Canaletto on the Oosterdam in 2010, but it was so good that we ate there 3 times. We tried to make reservations last year on Veendam but it was booked solid.....or so we were told. Then again, we were told by the Maitre d' at Pinnacle that they shouldn't let travel agents "give away" dinners there because they don't have enough tables per cruise to equal the chits that passengers have. I told him then, and I repeat it now, that is not the TAs' responsibility but HAL's. He just looked at me and huffed! :madd:

We plan on going to Canaletto's at least twice next month....assuming the first night is good.
 

Beryl

Trivia Specialist
Judi, we loved Canelleto on the Veendam last year and were fortunate to get a reservation. We would have eaten there again if space had been available. The food and service were both excellent! The food in the Pinnacle Grill was very good too but the service was the pits ... and that equalled no tip!
 

Krazy Kruizers

Holland America Specialist
Re: THE CANALETTO

That's truly a shame, KK. We only experienced Canaletto on the Oosterdam in 2010, but it was so good that we ate there 3 times. We tried to make reservations last year on Veendam but it was booked solid.....or so we were told. Then again, we were told by the Maitre d' at Pinnacle that they shouldn't let travel agents "give away" dinners there because they don't have enough tables per cruise to equal the chits that passengers have. I told him then, and I repeat it now, that is not the TAs' responsibility but HAL's. He just looked at me and huffed! :madd:

We plan on going to Canaletto's at least twice next month....assuming the first night is good.
Strange -- I never heard of a TA giving away dinners for the Canaletto -- just the Pinnacle.

Our Canaletto experiences on the Amsterdam and Noordam were great.
 

Lurline63

Well-Known Member
KK, what a dreadful experience for you in Maasdam's Canaletto! I hope you'll give it a try again on a different ship. And, thank you again for letting us know about the cost on Westerdam. By the way, do you (or anyone) know if HAL's new vegetarian options extend to Canaletto?
 

Krazy Kruizers

Holland America Specialist
Not yet.

I wish I could a copy of the different menu where there a couple of new choices on the ships that are charging for the Canaletto.

But no one has posted the slightly different menu/
 

Judi

Well-Known Member
I said the maitre d' "at the Pinnacle." He was pompous and arrogant in our opinion.

For the most part, we've had superb meals in Pinnacle. There have been a few that didn't meet our expectations, but all in all, we've been pleased.

I do think food /restaurant likes/dislikes is quite subjective. What we think is great might not please anyone else.
 

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